Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
MLee33 wrote:Anyone having issues again ? My text usage hasn't updated since yesterday morning, & call log yesterday afternoon. Does this have something to do with the new billing cycle, & will it be resolved ?
If your billing cycle just started over, then it absolutely has to do with that. Usually, usage details disappear for 2-3 days after your bill cycle closes and then will populate and update every couple of hours.
