Forum Discussion
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
This is happening to me as well. The loading circle just keeps on going endlessly and I cannot see my usage overview on:
PC (Microsoft Edge, Chrome, and Firefox don't work)
My Android Phone (TMO App and Chrome don't work)
My iPad (TMO App and Safari don't work)
I don't know what's going on. The Customer Service people also seem to have no idea what the issue is.
