Usage Overview not updating

Birdwatcher wrote:

I'm also getting the run around. They're blaming it on a merger with sprint.  Not sure what that has to do with updating usage.  Mine hasn't updated since Jan 28.  I'm going to keep complaining every other day.  

Merger with Sprint happened in 2020 !!!

I am

having the same problem called three times and created tickets and they said the would call me back no call.  Frustrating they need to fix it since it is happening to a lot of people.  It is a glitch in the system I believe. 

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working.  I used the info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

last post in there..no answer but at least for the majority of you TMO is confirming that there is in fact an issue.

You are right Jmason.  It's a huge lie.  Tmobile is NOW lying to their customers.  And the management (lack thereof) does not care about you or any of us.  Just pay the bill, that's all they want.  This is just the tip of the iceberg.  Service and everyting else is going to get even worse.  Wait times worse.  No more call centers in New Mexico or other.  They will all be overseas, and you know how that goes talking to those people.  LEAVE Tmobile now.  Do yourselves all a favor.  I left today.  BYE BYE Tmobile.  They won't miss me.  But if thousands upon thousands leave, maybe it will make a difference.  Just leave them and go to Verizon.

I called they just said they working on it

Same problem. Jan 28 was the last I've seen. They said multiple times to me that they will send me an email with a link that will bring me to my current usage. It's supposed to be some kind of work around. Still haven't seen an email and it's been a week since I was told this and I've reached out multiple times.

Iggles333 wrote:

My usage information has not updated in 2 weeks.  Is there something wrong with the feature?

It has been two weeks now since usage details have updated. Not a good way to do business. 

LauraM wrote:

I've had no updates since February 4th.  Two days ago, I went on tmobile's facebook page and private messaged them.  I was told it was a system wide problem they were working on.  Maybe I shouldn't have been so polite and not used private message and just complained on facebook.  I think they should give all their subscribers a credit, since we aren't getting the services we are paying for.

10.00 a month credit.

One symptom of some kind of management problem is that T-Mobile did not announce the problem or send a message to affected users (if they have tech people who can figure out how to do that).  Everyone makes mistakes and all businesses have problems, but hoping your customers won't notice or talk about them is not a winning strategy.  The representatives on the phone are nice, as always, but in my case she had to search out the information when I called to ask about the missing data.  That also seems like a management error of pretty serious proportions.