Usage Overview not updating

Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people they’re putting in a ticket and working on it, while others find out this feature is going away entirely. 

partywithmyphone wrote:

Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people they’re putting in a ticket and working on it, while others find out this feature is going away entirely. 

And as of today I'm being told again that you will only see your usage details after the end of your billing cycle. Which is a lie… because mine has closed and still nothing. Also have been waiting on an "email" for 48 hours with my details and nothing also. 

This is so frustrating. I see so many of us have open support tickets on this issue with no resolution or communication. Then I'm reading posts where people are being told that the feature is going away. I'm disappointed in T-Mobile this is not customer service far from it! 

Press2Esc wrote:

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working.  I used the info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

Same here for me, it has not been working since the February billing cycle. They act like they don't know about it when you call them, very sad.

partywithmyphone wrote:

Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people they’re putting in a ticket and working on it, while others find out this feature is going away entirely. 

Really?? This feature is going away ??

We need to know if detail usage is going away so we can change providers!!!

Just go ahead and switch to another provider if you can. I'm going to Verizon. We aren't getting the usage details back with T-mobile.. I'm tired of the lies. 

Tonymoe wrote:

Same problem. Jan 28 was the last I've seen. They said multiple times to me that they will send me an email with a link that will bring me to my current usage. It's supposed to be some kind of work around. Still haven't seen an email and it's been a week since I was told this and I've reached out multiple times.

make sure to check your spam folder as well..not unheard of for things to be kicked to the spam folder when it comes to carrier emails.

magenta8682598 wrote:

Iggles333 wrote:

My usage information has not updated in 2 weeks.  Is there something wrong with the feature?

It has been two weeks now since usage details have updated. Not a good way to do business. 

I have the same thing going on!

Please leave t mobil as soon as you can.  I have been with t mobil for 20 years---i paid off my phones and when I tried to leave they charged me an additional 250.  Please stay away from this company.