Forum Discussion
USPS lost my trade in phone needed for a rebate
I purchased an iphone 11. It has a rebate of $580. The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase.
The tracking number shows no activity after the iphone 6s was accepted by USPS. (Tracking number: 92162901067815500230947524). It simply says "in transit" and has said so for 2 weeks. I have opened a a "missing mail" inquiry (USPS Missing Mail Search ID: 7879319).
RIght now, T-mobile has notes in my account that I have inquired about this, and that I have filled out a missing mail search with USPS.
The phone must be received by December 4 or else the rebate is denied. (At this point, I assume the iphone 6s will never be found.)
My question: Has T-mobile ever honored a rebate if the trade-in phone is lost by USPS?
Bhodge0325 wrote:
magenta8373160 wrote:
Did anyone get this resolved? It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility". This has posted every single day at 12am. Not looking forward to dealing with this.
I too am in the same boat. I shipped on Feb 1 and tracking still says in transit to next facility.
I have already called USPS, got a service request # and contacted T-Mobile. T-Mobile will be following up with me on Monday to see if I get a response from USPS.
Bhodge0325 wrote:
magenta8373160 wrote:
Did anyone get this resolved? It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility". This has posted every single day at 12am. Not looking forward to dealing with this.
I too am in the same boat. I shipped on Feb 1 and tracking still says in transit to next facility.
FYI, I just got a notification from T-Mobile that my trade-in was received, even though the USPS tracking data has not been updated since 2/7.
How did you guys contact T-Force? Been talking to Tmobile "Experts" 3 times. They reassured me I will get my credit. Now that the deadline has passed and Tmobile dropped the monthly installment. I contacted T-mobile Help on Twitter. The person is giving me the run around again and said she will issue another "search" even though USPS told me they have lost the phone and the fact that T-mobile has searched and found nothing three times.
This is the second time I am dealing with USPS not delivering my trade-in to Assurant. I recently traded in my Samsung Galaxy S9 for a new Samsung Galaxy S21. They supposedly to deliver two days ago, but still showing "En tránsito, demorado" on USPS.com. I have contacted T-Mobile and they told me to wait for 10 days. Then, I decided to email USPS and the supervisor emailed me back and told me they might have delivered my package but forgot to "scan it". In addition, she asked me to contact T-Mobile or Assurant to see if they have received my old phone. This is very frustrating and stressful.
anotherguy wrote:
How did you guys contact T-Force? Been talking to Tmobile "Experts" 3 times. They reassured me I will get my credit. Now that the deadline has passed and Tmobile dropped the monthly installment. I contacted T-mobile Help on Twitter. The person is giving me the run around again and said she will issue another "search" even though USPS told me they have lost the phone and the fact that T-mobile has searched and found nothing three times.
Update: Assurant is super scammy. They took a picture of a random flip phone and said they got my phone even though usps declared my phone lost. Note that i shipped in an iphone Xs max.
Assurant or Tmobile gave me an option of accepting the value of $0.00 or return the fake phone to me. It's crazy how many people are experiencing this. There's a good chance phones are stolen and I cannot even lock the phone since I had to turn off find my iphone.Who have a flip phone nowaday? Could you file a complaint with Better Business Bureau? I am worried about my case and this is the second time it happened to me.
anotherguy wrote:
SAN_MARINO wrote:
Who have a flip phone nowaday? Could you file a complaint with Better Business Bureau? I am worried about my case and this is the second time it happened to me.
I know right? Happened to me twice too. I contacted T mobile help on twitter. They said they will credit me back. I will believe it when i get my credit.
Did T-Mobile end up giving you the credit?
It seems the post office they have you send the phone to is noy very good if you read the YELP reviews.
I too have sent 2 phones in to the address on the label.It got to the Lewisville 75057 post office on 10/07/21 and now says its in transit to the next facility. After reading all these post and the yelp reviews I figure I'm out $800 on each phone.
My son also sent his phone back on 10/8/21 and it went to the Coppell post office who in turn delivered the phone to Assurance on 10/12/21
Was with Verizon for a lonnnnnnnnnnnnnnnnnnnnngg time. Sorry I switched now.
I sent two phones on 8 Oct that are several days late now. Tracking just says arriving late, I don't have a lot of hope for them arriving…. I chatted last night with the TMobile rep and they just said don't worry.
Im not going to get upset yet, but if it ends up that Im out two perfectly good phones and don’t get my trade in credit I will pay off these new phones and leave T-Mobile never to return…
My tracking slip still says in transit but I got 3 separate emails from TMobile saying they were all received and assessed.
I got a credit of $138 for each iphone XR I sent in (2) and $427 for an iphone 11 pro max.
I was supposed to get $800 per each XR and $1000 for the 11 pro max. They also credited the total amount of the trade in value to my account so the 1st payment did not get processed since it said I had a balance of -$703. This has been messed up from day one.
