Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them.
Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way for them to again hear me is for me to take it off speaker. This is very frustrating and the fact it's happened to both of us is making me wonder if there's a setting issue or it's just a problem with these models.
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
If the issue is resolved for some but not others. Perhaps a factory flash with LG Up, which completely will wipe the device, might help where the partial update has failed to do so.
Y'all should do the update. It completely fixed the issue for me and felt like some weight was lifted off my shoulders. Make sure your phone has the most recent update. I had to manually ask my phone to search for a update and it said....found one! So naturally, I downloaded it and checked the software version to make sure it was the right one.
Good luck out there. This thread was useful. I even had it bookmarked on my home screen.
Mantente seguro
Ditto . My husband's also.
Sent from Outlook Mobile
Already completed the update and it DOES NOT resolve the issue - phone constantly goes to mute any time it's on speaker.
I've done extensive testing has eliminated the following causes:
Factory reset completed.
Hard reset completed
Behavior consistent across all apps/platforms - calls, Zoom, Teams, Skype
Brand new sim card
happens on both outbound and inbound
Behavior noted at time of event:
Can be triggered seemingly at random - not set time period when it cuts out (ranges from 2- 5 minutes)
Immediately happens if you get a message or call while on speaker.
turning speakerphone off and on again re-enables the mic
Hey all! The LG V60 just had a Actualización de software that should resolve the muting on speakerphone. LG does staggered updates, so you might not get it until the end of the week. Let us know if it gets everything working correctly!
Hey all! We've heard back from our support teams and they're aware of this and are working with LG to correct it. We've also confirmed that a replacement won't resolve the issue. In the meantime, they're recommending using the device off of speakerphone, like with a headset or Bluetooth speaker.
I have the same problem. I purchased two LG V60 phones and have had the same problems since day one. We use these phones for business purposes so it is extremely frustrating and embarrassing to be in the middle of a call speaking while no one heard what you just said.
I called TMobile and they connected me with an LG rep who had me jump through the hoops of clearing cache and storage then wanted me to do a factory reset and if that didn't work to send my phone to be evaluated by a technician.
They know this is an issue and they want to give us the illusion that they are taking care of it by inconveniencing us and disrupting several aspects of our life, since cell phones have become central to what we do professionally and personally.
They have released a subpar product, they pretend it is the very first time they hear about it - every time someone reports it, and they don't care how much they inconvenience us in order to continue pretending everything is fine.
Hopefully a solution is found soon.
I just got the LG V60 ThinQ 5G (single phone, not dual) and it's a really amazing phone (this is subjective as I've been using the same phone for 3 years LG V10). The screen is huge, the image is crisp, the volume is excellent, but the battery and camera are what sold me on it. Fantastic value for the price. BUT, I use my phone for business and I only use the speakerphone. Wow. The frustration!!! I may get a minute or a few minutes before the screen times out and it goes mute...and I don't know it until: "are you still there?" Every. Single. Call. The only way to re-engage the call is to disable and then re-enable the speakerphone, all before being able to say, "I'm still here!!!" That's if they haven't ended the call already.
From what I'm reading up above it's a software issue and T-Mobile knows about it and LG knows about it. I hope for future buyers that they fix this problem. For me, I'll be returning mine, unfortunately.
Yeah I tried changing my SIM card multiple times
As an update, the SIM Card change did not last. The issue is worse than ever.
