Forum Discussion
We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that's when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngLo sentimos, no podemos procesar esta solicitud por Internet ya que se requieren cambios adicionales en tu cuenta. No te preocupes, uno de nuestros expertos te ayudará con gusto. Para completar esta solicitud, comunícate con Servicio al Cliente llamando al 1-800-937-8997 o marcando 611 en tu teléfono de T-Mobile.
Yea, if there was something wrong in the account setup you would have had to call us to get that resolved. We don't have access to your account to see what's going on or make changes. But I'm glad you were able to get it fixed with our Experts!
