what's up with T-mobile removing autopay discount for credit cards?

I just received my text notice from T-Mobile about qualifying payment methods today. As if T-Mobile hasn't slid down the customer service ratings enough, those in their pink, ivory towers throw down another gauntlet to inconvenience their loyal customers.

After, nearly two and a half years as a T-Mobile customer, I am searching elsewhere for a company to provide my mobile phone service. It has been evident from the problems T-Mobile customers have been suffering through over the past year (customer care, technical support, service issues, data breaches) that retaining a solid customer base isn't the top priority of T-Mobile's C-Suite. Wise corporate executives know it's much easier for a company to keep its current client base than to try and obtain new customers.

Making an concerted effort to use creative ways to keep their customers happy, T-Mobile can implement strategies to permit customers to continue their use of credit cards without penalty. One method is to grandfather in, existing, long-term, customers and permit these customers to use existing payment methods via credit card while still receiving auto-pay discounts.

Ditch some of the non-beneficial perks and T-Mobile offers. The offers occurring on T-Mobile Tuesdays have been dismal for many months. Most of the content on Netflix isn't worth watching. SiriusXM is not a topnotch music streaming service. I can easily live without several T-Mobile perks in exchange for the ability to use my credit card. I will bet other T-Mobile customers are willing to do the same.

Despite the customer care and technical issues I have been experiencing for almost a year, I had decided to continue to be a T-Mobile customer. The recent and regrettable T-Mobile policy on acceptable payment methods for auto-pay discounts has extinguished any remaining loyalties to T-Mobile that might have kept me as a customer.