Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
This is 100% a money grab by T-Mobile.
My cost will increase $35/month on a $255 bill. That's a 13.8% fee on my bill! At most TM is paying Amex 3.5% and likely lower.
Like someone else said, I use Amex because they provide $500 per phone insurance if you use an Amex Platinum card to pay your bill.
I called Customer Service yesterday to complain and got 3 months of credits to offset the added cost after A LOT of complaining to a Supervisor. When those are done I will call back again, if they don't continue to give me the credits I will take as many lines as possible to another carrier. In the meantime I will be writing my state AG about the usurious fees and will be writing letters to the CEO, CMO & Chairman of the Board expressing my disappointment and displeasure.
