Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
Adding my respectful feedback to this discussion:
I actually quite enjoy being a T-Mobile customer. They have been providing a service for me, at a reasonable cost, for years now. I am happy with the coverage.
I am here today to express my disagreement with the choice to require debit or bank account for autopay. Many millions of credit card customers get an awesome benefit on their credit cards called "Cell Phone Protection". I have two credit cards that offer this. Essentially the benefit is: If you pay your monthly phone bill on that credit card, the credit card company offers you a protection plan on your phone (if it breaks). I have used this on an old iPhone 6S when it broke and I was cut a check for repair, it was great! No need to purchase AppleCare.
I want to continue to take advantage of this benefit for peace of mind when using my iPhone, but now T-Mobile changes their policy to cut the $5 plan discount if we don’t get off credit cards.
Additionally, one of my credit cards requires me to make 5 purchases per month in order to receive full points - setting up autopay for my phone bill here at T-Mobile for that card was a no-brainer, but now I have to remove this monthly purchase?
Extremely disappointed and hope someone reads our feedback and reverses course.
