Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
T-Mobile is on the roll lately (insert sarcasm) with three very unpopular policy changes. First was the Netflix debacle which isn't really their fault but certainly affecting their customers-- although somehow I still share an account with someone not in my household and I've never received a message which is possibly because I pay for premium but who knows and who cares. I'll cross that bridge if they ever flag me-- but it really pisses me off to no end that as T-Mobile customers we can't get the same cheaper "extra person" charge like a regular customer can simply because of the third party payment system! Netflix needs to update that completely outdated thinking process. Then TMo brass made the apparent recent change to *only* allow their top account (Go 5G or whatever) to the cushy phone deals, effectively screwing Magenta Max customers with a plan less than a year old & forcing them to upgrade their account just to take advantage of the promos. Take a look at every single current phone deal terms and conditions if you don't believe me.
Finally, the most egregious and most likely to get them in the hot water...is a company with an outright TERRIBLE track record of data breaches forcing their customers to a debit or bank account transaction only. That's not going to fly with a lot of people including myself-- has this company ever heard of network security and how important it is?. I don't know if anyone's mentioned this but you should be able to change to a debit card to satisfy this stupid requirement but just pay your account off prior so it doesn't draw anything at the time. If that doesn't work, several sites are banding together to substitute the processing fee they're trying to save with a huge mailing fee for the penny pinching company by everyone changing their account bill to a paper version. Finally, I've heard if you are persistent enough (threaten to jump ship?) the T-force people will give you at least some sort of credit (couple months) on your bill to allow you to keep the credit card active. But... I have a strong feeling this ridiculous policy is going to be rescinded cause it's already been delayed like 3 months...but we'll see what happens now that i finally see the "warning" on my next bill. I know I'm going to be very vocal when it comes to the cycle it hits me on you can bet on that.
Original "uncarrier" CEO John Legere would never let any of this slide that's for sure... it's a travesty what's happened since he's left.
In case you wonder just how bad their security has been (IE pathetic!), here's a scary reminder!
Best of luck to everyone.
