Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
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That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I don't carte what you call it. If you are saying that to take my credit card, you won't give me the $15/month discount any more, that means you are raising my rates! If you talk to a T-Mobile rep, they say the discount is going away and that my rates are not going up. I don't care how you want to spin it, more money out of my pocket for Sub par service is an increase in my expenses and raising my rates! There is ABSOLUTELY NO WAY that this 20+ year T-Mobile/Sprint customer is giving you guys my checking account information! What do you think your customers are? Stupid? You cannot even keep my credit card data secure. AT least I can fight bogus charges with my credit card. There are NO protections for customers when you are given their checking account information (debit card # is the same thing). Once the charge is assessed to a debit card/checking account, the money is GONE. How stupid for a cell phone carrier to lose a 20+ year customer over taking a credit card, which you have done for many years! Bye Bye T-Mobile. I am looking for a new carrier.
I've been a loyal T-Mobile customer for 20+ years. Will be switching to Verizon next month based on the Autopay discount that now will only be applicable to debit/checking payments. I don't think that T-Mobile understands that I don't want them having my debit card or bank account due to their poor data security record. This is s very poor business decision on T-Mobile's part and extremely incongruent with what has been for the past 20 years been a very positive customer experience with them.
So didn’t tmobile know they would have to pay credit card charges when they set their prices?
johniskewldude wrote:
BadCompany wrote:
gramps28 wrote:
magenta191221 wrote:
It’s not too late for the corporate decision makers to reverse this terrible decision.
I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.
Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.
You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?
Nobody else have been hacked 3 times, lost 85% (probably 100%) of existing clients data and all data from previous customers. And they made settlement that will give each customer they lost data $13??? Nowhere in the world credit card payment costs any company $20 on $150 bill (if you ever paid anything to goverment you will see that they charge up to 3% from amount).
Also with all the data they lost with adding bank account or debit card, I might as well give them power of attorney…
Most likely, when they made certain commitments last year (commercial "never raise prizes, Thanksgiving=same price, Christmass=same price, Valentines Day=same price, etc...), they didn't calculate on inflation/smaller revenue due to loss of customer data/other carriers promotions, etc… for reaching bonuses for revenue and now they're trying with this stupid excuse, like we are living on Mars.
You should be ashame of yourself T-mobile for trying to treat us like sheeps!!!
Only 3? I think it's more right? lol
They've all been hacked multiple times.
https://firewalltimes.com/t-mobile-data-breaches/
BadCompany wrote:
gramps28 wrote:
magenta191221 wrote:
It’s not too late for the corporate decision makers to reverse this terrible decision.
I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.
Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.
You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?
Nobody else have been hacked 3 times, lost 85% (probably 100%) of existing clients data and all data from previous customers. And they made settlement that will give each customer they lost data $13??? Nowhere in the world credit card payment costs any company $20 on $150 bill (if you ever paid anything to goverment you will see that they charge up to 3% from amount).
Also with all the data they lost with adding bank account or debit card, I might as well give them power of attorney…
Most likely, when they made certain commitments last year (commercial "never raise prizes, Thanksgiving=same price, Christmass=same price, Valentines Day=same price, etc...), they didn't calculate on inflation/smaller revenue due to loss of customer data/other carriers promotions, etc… for reaching bonuses for revenue and now they're trying with this stupid excuse, like we are living on Mars.
You should be ashame of yourself T-mobile for trying to treat us like sheeps!!!
Only 3? I think it's more right? lol
My credit card automatically provides phone insurance. By changing my payment, I'll be forced to switch to Assurant's less than adequate insurance. It's a double whammy. You get my banking information, that you've proven you can't keep safe and I lose my protection.
I miscalculated. It's a price increase (T-Mobile’s just being a weasel about it) as they know more than 50% are not giving up their personal bank account information after all of the irresponsible T-Mobile breaches.
S-Davis wrote:
$5.00 at 3% = 15 cents. And this is not a new charge, T-Mobile has been paying that CC processing fee since inception of this program. I think there is something else going on.
If you're plan is $100 the cost to process it at 3% is $3. The $5 autopay fee discount isn't what's processed it the plan total.
$5.00 at 3% = 15 cents. And this is not a new charge, T-Mobile has been paying that CC processing fee since inception of this program. I think there is something else going on.
magenta7098252 wrote:
tomwil wrote:
KP1123PHOENIX wrote:
other cell phone companies let you pay by credit card so you can earn miles on your card another benefit t mobile is taking away screw you T mobile after 18 years I am gone
You can still pay by credit card and earn your miles. T-Mobile has not taken away your ability to pay by credit card, only the discount.
Not exactly. Yes, you can manually pay be credit card, but you still must have a debit card or checking ACH on file to have the discount. UNACCEPTABLE.
youre right..you should jump to V as quickly as possible…
but after reading….
