what's up with T-mobile removing autopay discount for credit cards?

Understand why T-Mobile is charging $10 more for a credit card auto pay to cover the credit card fees.

This is wrong.  Signing up for the Megenta plan for Seniors for 2 lines was supposed to be $70 and no increase FOREVER.Now T-Mobile is charging an additional $10 for using a credit card will be $80 a month.  Don't want T-Mobile to have my Bank account info.

This is such BS…I prefer to pay with  my CC to receive my rebates but now I'm forced to use my bank account. I'm definitely looking for another service provider because I don't think it's fair to be FORCED to use a bank account only. It's such an inconvenience.  At least allow current customers to stay the same and any new customers pay with their banks.  TMobile will lose a lot of business.

Worlack87 wrote:

Adding my respectful feedback to this discussion:

I actually quite enjoy being a T-Mobile customer. They have been providing a service for me, at a reasonable cost, for years now. I am happy with the coverage.

I am here today to express my disagreement with the choice to require debit or bank account for autopay. Many millions of credit card customers get an awesome benefit on their credit cards called "Cell Phone Protection". I have two credit cards that offer this. Essentially the benefit is: If you pay your monthly phone bill on that credit card, the credit card company offers you a protection plan on your phone (if it breaks). I have used this on an old iPhone 6S when it broke and I was cut a check for repair, it was great! No need to purchase AppleCare.

I want to continue to take advantage of this benefit for peace of mind when using my iPhone, but now T-Mobile changes their policy to cut the $5 plan discount if we don’t get off credit cards.

Additionally, one of my credit cards requires me to make 5 purchases per month in order to receive full points - setting up autopay for my phone bill here at T-Mobile for that card was a no-brainer, but now I have to remove this monthly purchase?

Extremely disappointed and hope someone reads our feedback and reverses course.

Excellent point . . . that coupled with the T-Mobile data breaches and potential headaches from having a debit card "stolen" means I'll be losing my autopay discount. Not positive that I'll be jumping ship but I'll sure be open to offers from other carriers. I see why they are doing this BUT they should have grandfathered existing customers!

20+ years with Sprint/T-Mobile.  Was always happy with Sprint, but since the merger…

This change to autopay discounts for me is the straw that broke the camels back.  With all of the data breeches T-Mobile has suffered, in no way do I want to give them debit card information.  While I am stuck with them for a few more months because of a BOGO plan, once that is done, I'm done with T-Mobile.

Are you listening T-Mobile?  Of course you aren't - you never do.

I also don't trust T-Mobile to keep my information safe. They've been repeatedly hacked over the last few years. Credit cards offer protection, my bank account/debit card may not. I didn't receive an email about this change either, just a "oh hey" banner when I went to check my usage. 

I guess I'll just have to switch providers. I don't have much time, which may have been the point of not notifying me directly. 

I don’t think there’s enough time for me to also set up a “dummy” bank account, that is only used for bills like this, and then I transfer money in monthly, so that’s all that can be taken out, but even then, I’m not sure I am protected if someone tries to overdraft anyway.  

Well, have a month to find someone else. 

T-Mobile may charge me $10 now for removing my autopay but at least they won't have my bank information since they have been hacked in the past. This will also force T-Mobile to pay to print and mail my bill now which is probably the equivalent of their charge card service fees and I feel better about it, and maybe I'm creating jobs.  Pretty sad since I'm a loyal customer. 

Poor decisions on T-Mobile. Been a long time customer, and now going to start looking else where. People trying to defend T-MOBILE by pointing the finger at other companies either work for T-Mobile or just don't comprehend the fact that trying to shift blame or try to justify their decisions because someone else may have done it, does not excuse bad practices towards THEIR consumers. It has nothing to do with their competitors, so stop bringing up Verizon or AT&T and hold T-Mobile responsible for their bad decisions towards THEIR customers who they are clearly going to start losing.

Oh I completely understand that those charges/cost of doing business is ultimately paid by the customer! Right after I commented on this subject I got a call back from a supervisor and they are taking note of all calls which he told me is about 70% of the calls they're getting are people that are considering moving to other carriers. He told me directly that they're not on board with this decision either and they think that there is a very good chance that corporate May reverse this decision. Whether that actually happens remains to be seen. However I was just told that about 10 minutes ago. I also told the supervisor that I understand that a lot of other cell phone companies don't allow the discount unless you pay with your checking account. One of the good things about T-Mobile though was that they honored the whole grandfathered in agreement. Up until now. I agree that protections with a debit card are very similar to a credit card these days. However, the benefits that you can get with a credit card such as free insurance by paying your bill you're not going to get with your debit card. Then that leaves you having to pay $18 through them or another third party. I believe that's what it all comes down to, of course that's my own opinion! Hope you have a great day! 

I will be switching to Veizon. Love T-Mobile but credit cards are a cost of doing business. The management is stupid. How many customers will they lose for makng this decision.

I guss they don't care. Have them send you a bill then you wirte a check and send in the payment. Has management caculated the labor cost if everyone did this?

Not smart!

I have been a T-Mobile customer for over 20 years, but there is no way I would provide them with direct access to my bank account. I'm sure that's what they are counting on in order to remove the offered discount. Instead, I will be taking my business elsewhere, thanks for all the fish.