what's up with T-mobile removing autopay discount for credit cards?

gramps28 wrote:

Rickajho wrote:

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

And the credit card I pay with has phone insurance covering theft and accidental damage. As long as I pay the bill with it...

Tmobile best rethink this decision. 

I'm in the same boat as you but my Tmobile plan pays my taxes. I don't think many other carriers do that.

Well, google fi has a plan that will work for me for $80+taxes of $8-$16 per month. That's a far cry from the $160 it will now cost on T-mobile. 

From gas stations to restaurants I have been given discounts for walking in and paying cash,those business' want your business,T-Mobile does not want your business.

We are very much against this autopay change. We prefer using our credit card (mainly for security reasons) but are unhappy that we will now be paying an additional $15/month for intermittent cell phone service. (We have 3 lines.) We live in the foothills of LA, can see downtown LA from our home, but our phone drops calls every day. We keep getting messages that the phone is "searching" and when we attempt to make a call we often get "not on registered network." Many times we don't even get incoming calls and all the messages miraculously appear at the end of the day! It has been a struggle dealing with T-Mobile and we have spent (and continue to spend) hours with them over the poor reception.  We were first customers with Sprint and have had Sprint/T-Mobile for over 20 years. At least Sprint had provided us with a booster that helped somewhat but we do not have that option with T-Mobile.

This is not OK.  Access to bank account and routing information is private.  Also, what stops them from taking any amount and then you have to dispute.  Fraud is a real problem these days.  Why not simply charge the amount of the credit-card fees?  1.7-2.2% which would be less than the $5 per line fee.  Simply making a change like this is fine for T-Mobile, but the customer was promised that the prices would stay the same (not OK to change the terms which changes the price).  In this day and age, privacy and security are paramount.  This is not OK. 

In addition to my previous comment:

Since we receive only one bill for our three lines, why is T-Mobile charging us an additional $15.00 ($5/line)? They are only processing one bill for our three lines and this amounts to a 12% increase which is even higher than the current inflation and credit card fees.

Why don't they just reduce the discount a little bit and keep our lives secure.... In a world where theft and dishonesty is on the rise, is it really smart to make your customers who are already trying their best to save a few bucks, to give up their insurance and the safety net for  the money they are working so hard to get. Especially considering the data breaches. I will actually start looking for another carrier after being with Sprint, then T-Mobile for over a decade. I'm hoping that T-Mobile's staff will take out concerns into consideration and come up with a plan B

I switched mine. They'll be mailing me a paper bill (money for paper, envelope, stamp, toner, wear and tear on their printing machines, etc)

Also, I will be watching for a class action lawsuit. If I see it, I'll join. What they've done is illegal.

BobT wrote:

FkMagenta wrote:

I switched mine. They'll be mailing me a paper bill (money for paper, envelope, stamp, toner, wear and tear on their printing machines, etc)

Also, I will be watching for a class action lawsuit. If I see it, I'll join. What they've done is illegal.

And then?

Pay by check giving them your bank's routing code and account number in b&w on that check? Checks sent by mail are actually the most insecure form of payment and often result in late payments.

Pay with cash in-store and give them an additional $5? They now charge $5 for payments at store.

Or continue to pay with credit card?

They’ve got us coming and going on this one.

My choice was to simply open a free checking account with debit card, maintain a minimal balance and pay with that debit card while turning off overdraft features. Most bank debit cards are issued by Visa and MasterCard and carry the same fraud protections as credit cards. In addition they have card controls that can lock down the card, limit transaction amounts and categories. Still get my autopay discount with little to no risk.

So you jumped through hoops to try to best the system. Good for you, for now.

Nah, I am paying the extra $15 for not using autopay, but paying with my CC (as always) and satisfied knowing that TMobile has to pay in other ways.

Whoever made this decision at TMobile should be fired.

Yeah, 5 minutes of my time one time saves me $5 per line each month - big hoop! Hope you're getting your money's worth in satisfaction for $15 per month. I know I am for my 5 minute time investment.

Spoken like a true TMobile employee. Thanks for your input "Bob".