what's up with T-mobile removing autopay discount for credit cards?

I have been a Sprint/Boost/T-Mobile customer for 25 years. Everyday lately, T-Mobile has been giving me reasons to dump them. This is the last straw for me. I'm out.

If everyone just turned off paperless billing and autopay, this would make them reconsider. They'd now have to print out hundreds of thousands of bills, pay postage and then process paper checks. I guess they're hedging that people will not do that. I love the simplicity of autopay using a CC but if i have nothing to gain from it, then i have no issues going back and doing things the old fashioned way. 

tomwil wrote:

HankTheTexan wrote:

If this was about credit card fees T-mobile would stop accepting credit cards all together. You can still use credit cards to pay your bill just not on auto pay.

 

It appears you are confirming that you can no longer use credit cards on autopay, discount or not.

 

https://community.t-mobile.com/troubleshooting-38/no-more-auto-pay-discount-no-customer-service-contact-50218

 

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card ...

Just look at it as a poorly disguised price increase on your plan that wasn't supposed to change.  If TMO just wanted to compensate for credit card fees, they could have simply let customers keep their autopay discounts and pay a small credit card convenience fee of 2 or 3 dollars.  Lots of companies and state agencies do this.  The "use your debit card or checking account number" ploy is inexcusable and full of risks.

I texted 611 last night and politely explained that I did not want to entrust sensitive bank account data to TMo and, if they could not figure out a way for me to keep my autopay discount (I have had 5 lines for 12 years) I am preparing to port my numbers to ATT.  I really thought they would send me directions on how to leave TMo.  But I was wrong.  They proposed an acceptable alternative to me. I'm not going to explain it here because it was a bit complicated.  I think TMo management may be hearing the outcry from customers.  Others may wish to contact 611 by text.  Don't call them.  You will need to start with a short clear statement of your concern to get past the bot agent and be queued to a real person.   It will take several minutes.  Hope this helps.  

I too do not like providing t-mobile with Bank information electronically. The cost that credit cards charge is nowhere near the extra $25 / $30 being charged.  It's more like $2.00 or less. So why not just add that $2.00 fee which credits cards charge. If that is not possible, what guarantee, and safety protection does t-mobile provide since they have been hacked by 3rd party hackers before? which is mentioned earlier in this thread. Is there a liability insurance that t-mobile can provide to all of us insuring our accounts will not be compromised?

This change comes while the CEO made $22,610,659 in 2021 and all the execs of T-mobile make well into the millions of dollars. I guess they need a little more because you know the money they "save" from this change won't be boosting any pay for the customer service reps or anyone else actually doing the day-to-day (including those monitoring these messages). So disappointed and will be searching for a new carrier after 20 years - starting out with Nextel/Sprint/T-Mobile. 

Just so everyone can see how many data breaches T-Mobile has had 

I will be looking for another carrier… unacceptable..

Genesam wrote:

syaoran wrote:

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

Just because it was announced months agao doesn't mean it's right. Pathetic that they are doing this. 😥

I’m furious… will be saying BYE T-MOBILE after 20!years 

This is beyond bull puckey. 

When I switched over to you all you screwed up my order, my military discounts, and even sent phones to the wrong place. Then you didn't send out SIM cards and I had to have new ones sent - which you only sent 1 when I needed 3 sent out. 

Then when I did the autopay I agreed because I use one credit card for all my bills and make one payment at the end of the month. You are now altering an agreement that was made (you all are worse than the Empire on altering deals) and saying if I don't use a debit card instead you are going to take away the discount. This is a direct violation to your Visa Credit Agreement. You must treat all card transactions the same as cash. 

 

 Section 1. HONORING CARDS

Merchant shall honor, in accordance with the terms and conditions of this Agreement and in accordance with all MasterCard and Visa rules and regulations in existence at the time of the transaction, without discrimination, all MasterCard and Visa credit cards (“Cards”) when properly presented as payment by Merchant’s customers (“Cardholders”) in connection with bona fide legal transactions. If Merchant does not transact business with the general public (e.g., a private club), Merchant shall be deemed to have complied with this nondiscrimination rule if it honors all valid Cards of Cardholders who have purchasing privileges or Memberships with Merchant. Merchant shall not through an increase in price or otherwise, impose a surcharge on a Cardholder who elects to use a Card in lieu of payment by cash, check, or similar means. Merchant may offer discounts for the purpose of inducing payment by cash, check, or other means not involving the use of a Card, provided that the discount is offered to all prospective buyers. Merchant shall not establish minimum or maximum transaction amounts.

I have brought this up with both Visa and MC directly and they are investigating it for a violation of their merchant agreement. 

You all did this to save a buck but you will lose a lot more money when your charge card privileges' get completely revoked. Have fun going broke.