Why no deals for long time customers?

All you need to do is add a line and you can take advantage of it. 

Switch carriers and you'll be on the same boat on the next BOGO...  It's the most funniest thing when people complain about deals and they want to go to XYZ carrier because of it.  You'll be boat hopping because all the BOGOs for all carriers is the same.  You need to add a line if you are an existing customer, and if you are a new customer to you need to have two new lines to take advantage of it.

Yeah, I just got off the phone with TMO.  Been a customer for years.  They had a BOGO on IPhone 8s, only applying to people who aren't TMO customers.  I thanked the rep for reminding me that its time to change carriers.  Even if other companies only offer a 2 year intro price, it's better than what I am paying now and a few of them have drastically better coverage.  My loyalty as a long time TMO customer only goes as far as they are willing to treat their existing customers the same as new customers.  No love there.  This is the only cell phone company I have seen that doesn't look work with existing customers.  I have called a few times and no one even offered to work with me, they simple tried to convince me that they are the best company (even though the prices and coverage are better with others if I switch).  Shows you what they think of loyalty.  It's really disappointing.  This post reminded me of the frustration I keep having in trying to get a deal from TMO that ISN'T for new customers.

Hola, @miorosco​! If you're making consistent on time or early payments (without payment arrangements) and you haven't actually been able to take advantage of Smartphone Equality​, then that is a huge issue that one of our teams with account access need to review for you and escalate! We definitely want you to get credit for being such a reliable long-time customer and have the advantage of the lowest down payment tier.
I do want to say that ZIP codes should not have any play in this program at all -- can you elaborate on your experience with that a bit? ¡Gracias!

- Marissa

It depends on the phone.

I clearly did not make my statement correctly, so yes I stand to be corrected. \What I meant to say is exactly what you stated, : They simply do not give you the no or low down payments going into your second year of these types of contracts.

miorosco wrote:
Simply because they don't give a fk about us. i have always been a customer to this company, and every time i pay 12 months on time they find a way to fk me off the program from getting my phones at a lower cost. What they do is go by zip codes, and if you live in a zip code that is labeled high risk by insurance companies, then is fk off buddy.

You don't get cheaper phones after paying on time for 12 months but zero down payment.

Simply because they don't give a about us. i have always been a customer to this company, and every time i pay 12 months on time they find a way to me off the program from getting my phones at a lower cost. What they do is go by zip codes, and if you live in a zip code that is labeled high risk by insurance companies, then is off buddy.

*edited to soften language - Marissa

@snn555​ I honestly cannot remember the last time I was on a contract plan. I forget my 1st plan in 2007, think I had airtime minutes back then, then it was my faves and my favs loyalty I believe ;then the loyalty plan which I believe came out in 08 or 09 I forget anywho I had that plan till I move to simple choice I wasn't a big fan because I gave up my unlimited LTE hotspot (grandfathered) in order for all my lines to increase from 5gb data and no hotspots to what I currently have.

I agree there could be a better way to allow existing customers to take advantage of promos like the Bogo without doing an end around.   

Hola, @tamimd67​.

I know that a lot of our Community members have offered feedback here; and I hope that it's been helpful. While the BOGO offer requirements might not be the best fit for every customer, I do agree with some of the folks here that we are attempting to reward our customers all the time by improving value and increasing the benefit that our customers get simply by merit of choosing us as their service provider. That said, none of the UnCarrier moves or improvements we've made have been created in a vacuum -- they were all the result of customer feedback, and a drive to eliminate eye-pokes and revolutionize the industry. I don't think we'll ever see a return to the days of the discounted or "subsidized" upgrade (the discounts on which were always recouped on the back end with two year service contracts that sometimes even included an advancing price in the second year), because that was the whole reason we stopped doing contracts and started offering interest-free financing -- it just wasn't honest. That said, I hacer think that your feedback is valid, and I know you're not the only tenured customer we're hearing from​ with this concern. I'll get with Amanda and we'll make sure that this is passed on. Thanks for taking the time to let us know how you've been feeling about the recent offers we've had, hearing from our customers is always appreciated.

- Marissa

nelfar212 wrote:
the era of free flagship phones are gone. Show me any carrier that has anything remotely better.

Never was a flagship phone free.

Thats what the extra $20 a month for 2 years on contract was for.