I am so tired of only seeing deals for new customers or only those that add a line. We have been t-mobile customers for 15 years and have all the lines we need. Why shouldn't we be able to just walk in and take advantage of advertised deals instead of spending tons of time on the phone trying to get elevated to a special department?

Agree. I have been with tmo for many years, and already have as many lines as im allowed. So, i can't even get another line. i have been promoting tmo for years, and now im not so sure i want to. i went to the store today to upgrade one of my lines to a note8 and the ending price was actually more than if i were to buy it outright by 40.00. its really unbelievable how tmo treats loyal customers. i apparently don't qualify for the netflix on my account, and, NEVER, will anyone in the store go over discussions with me to talk about options. i have stuck with tmo for all these years because the price was always good. but it seems like they have started to go the way of cable companies and only appreciate the new customers and avoid the current. it would be nice to know the loyalty meant something to them.

I agree, after all we pay for service and cost of these phones... It's only right that people, after so many years, should receive some type of kick-back.EXAMPLE: They only charge an extra $5 on the bill for unlimited data. Why not give loyal customers an incentive and give it to them for free? waive the $5. God knows you people make enough off us.

Loyalty to a company that wants your money? No. Stay loyal to yourself and own best interests.

I get what you're saying and sometimes these old plans pay off in the end. (over time) but that still does nothing for the guy like myself that has been a loyal customer for 5 yrs faithfully and never really caught any breaks. I like T-mobile but it doesn't mean I wouldn't change for a better deal. Not like they would care enough to keep me around by giving a reason to do so.Guess there's just way too many people out there willing to pay the high price for services, that they just figure (TMobile), there are more people in line after me to worry about the few that have differences of opinion

Yeah, I just got off the phone with TMO. Been a customer for years. They had a BOGO on IPhone 8s, only applying to people who aren't TMO customers. I thanked the rep for reminding me that its time to change carriers. Even if other companies only offer a 2 year intro price, it's better than what I am paying now and a few of them have drastically better coverage. My loyalty as a long time TMO customer only goes as far as they are willing to treat their existing customers the same as new customers. No love there. This is the only cell phone company I have seen that doesn't look work with existing customers. I have called a few times and no one even offered to work with me, they simple tried to convince me that they are the best company (even though the prices and coverage are better with others if I switch). Shows you what they think of loyalty. It's really disappointing. This post reminded me of the frustration I keep having in trying to get a deal from TMO that ISN'T for new customers.

Why no deals for long time customers?

Jnjranch
Newbie Caller
Hace 4 años
So since October 2020 they are running a special on samsung 8.4 tablet if you add a new line... I have 2 tablet lines and so I would now have to pay for 4 lines to get promo that is 100 a month, wow really! So 100 at 24 months is 2400 so the tablet that is just under 300 would be 1400 each out if pocket and that's crazy I can by gaming laptop cheaper, I have been with them for about 20 years
GMONEY
Roaming Rookie
Hace 4 años
LOL. LOYALTY? I paid them for over 7+ years and when I have a problem they're like LOL we don't care. We'll create a ticket that doesn't fix the problem and only tell you the truth after you paid.
jimmyweda
Transmission Trainee
Hace 3 años
Loyalty doesn't hold the same meaning as when I was growing up. The idea is to not focus on the fish you caught but the ones getting away. It's like the 5G and 4G LTE coverage map. That map isn't for us and I'll be showing an example below, because we know it's not accurate. But rather it's to bring those other fish, those thinking about another carrier to the boat. You loyal customers can't be bothered with we got fishing to do. They've ramped up their advertising and customer service but not their data and cell service. It's a shame because I like T-Mobile waaaay more than the other 2 big boys in the sandbox but there is a price to pay for loyalty. It's a dog eat dog world and the only thing that really works is speaking with your dollars.
This Cellphone Carrier Has the Worst Network Quality, Customers Say
PalanteBoricua
Network Novice
Hace 3 años
snn555 wrote:

You do get offers.

Netflix

tmo tuesdays

every uncarrier announcement

free lines

dígitos

added data threshold

There are trade in deals deals without adding lines

Just have to stay abreast of offers.

None of those deals help me. It might be a huge thing for someone else but not for me. Right now, due to health issues I was forced into retirement so I can't afford a new iPhone or a new android device.
WADENID951
Roaming Rookie
Hace 2 años
Been a Customer for 31 years, still waiting for a deal
gramps28
Router Royalty
Hace 2 años
There's deals but you need to look for them but if you want an iPhone those are few and far between.
Try going to a Best Buy to see what they are offering.
WADENID951
Roaming Rookie
Hace 2 años
Want a free phone , like I can get if I leave t-mobile, Im a senior and a veteran 31 years
WADENID951
Roaming Rookie
Hace 2 años
THATS WHY IM LEAVING
WADENID951
Roaming Rookie
Hace 2 años
ENJOY YOUR T-MOBILE WHILE i ENJOY MY FREE I-PHONE 14
MiNi
Newbie Caller
Hace 10 meses
Because they suck. I hate T-Mobile and am looking to switch to another carrier ASAP!