Forum Discussion
Galaxy Watch LTE duplicate messages
As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte
@dupsla y @magenta6238774 , thank you both! I sent a PM your way which should be in your bandeja_de_entrada. I also agree about the latest update which is something I'll include in feedback because I do think @magenta6898941 has a great point.
tmbileuser wrote:
😚 Like I said. lol
try this. https://support.google.com/messages/answer/7189714?hl=en
go where it says
Turn on chat features for the first time and see if this will correct the android phone itself. generally helps default how you receive mms and data text/pics whatever messages.
do this even if you do not use google messages. good luck :]
I already had all that enabled. I understand what you are saying, but it doesn't matter what I do. I can turn off the Samsung default messaging app, disable the notifications to the watch and I will still get a duplicate text sent to the watch when it hits LTE.
I've tried using the default Samsung messaging app as well. Nothing stops it from happening, aside from the brief period yesterday when it appeared to be fixed.
This only seems to be an issue on T-Mobile based on what I can find out there which also tells me it’s something on their side.
😚 Like I said. lol
try this. https://support.google.com/messages/answer/7189714?hl=en
go where it says
Turn on chat features for the first time and see if this will correct the android phone itself. generally helps default how you receive mms and data text/pics whatever messages.
do this even if you do not use google messages. good luck :]
tmo_mike_c wrote:
Hey everyone.
Sorry this is been an issue for folks but I'm curious who's still having trouble and has filed a ticket already? That's a good next step to get our engineers involved as @bruno8675 mentioned. I'd also like to know if folks are having the issue while using DIGITS or as a stand alone device? I just want to make sure I have a good understanding of what's going on.
Gracias.
Sooo, my issue is back again. I was OK for about 24 hours. Then yesterday night when I went to LTE on the watch I was flooded with all the text messages from the previous 24 hours. Can we get a senior engineer to look at this? Weird that it was fine for a day and then started again.
“It’s incoming data and once you receive it that’s it”
🤔😪😔 Well, yea. But once the phone receives whatever, both apps, will receive that ONE sent data’/text, as one.
you might of had it fixed, does not exactly mean you know what they tweaked. “fixed”
anyways great luck to anybody else :]
Hey everyone.
Sorry this is been an issue for folks but I'm curious who's still having trouble and has filed a ticket already? That's a good next step to get our engineers involved as @bruno8675 mentioned. I'd also like to know if folks are having the issue while using DIGITS or as a stand alone device? I just want to make sure I have a good understanding of what's going on.
Gracias.
tmbileuser wrote:
I was under the impression, that if you were to run 2 regular app messages on your phone, it will always duplicate to a watch.
so if you were to have messages and the one that came with your phone, messaging, whatever you want to call it, one has to be fully disabled.
if you use messages, then the built in one has to be disabled. some you cannot. so simply disable it’s data in back ground mode, turn off all of it’s permissions, turn off that it can draw on top of other apps, etc. restart and this can greatly help.
when more than one messaging app (for mms or data texting, etc) is installed on the phone. It will receive that signal twice. should correct duplicates on the phone, texts, notification sent to watches, etc. good luck.
tmbileuser wrote:
I was under the impression, that if you were to run 2 regular app messages on your phone, it will always duplicate to a watch.
so if you were to have messages and the one that came with your phone, messaging, whatever you want to call it, one has to be fully disabled.
if you use messages, then the built in one has to be disabled. some you cannot. so simply disable it’s data in back ground mode, turn off all of it’s permissions, turn off that it can draw on top of other apps, etc. restart and this can greatly help.
when more than one messaging app (for mms or data texting, etc) is installed on the phone. It will receive that signal twice. should correct duplicates on the phone, texts, notification sent to watches, etc. good luck.
You should only receive a text message once no matter which app you use. It's incoming data and once you receive it that's it. Something must have been screwed up on the back end at T-Mobile that was causing it to duplicate them between the main number and the Digits number.
The Digits line wasn’t properly syncing with the main number is what it appears it was.
I had to keep pushing for them to escalate the issue to an engineer that was senior enough that they knew what they were doing. Usually the first 2-3 levels of support you get are clueless and just tell you what is easy for them to make you go away. You need the technical engineer that can review the infrastructure or code to figure out what is really happening (I do this for a living).
Hopefully if you are having issues you can reference my ticket and they will fix you up!
I was under the impression, that if you were to run 2 regular app messages on your phone, it will always duplicate to a watch.
so if you were to have messages and the one that came with your phone, messaging, whatever you want to call it, one has to be fully disabled.
if you use messages, then the built in one has to be disabled. some you cannot. so simply disable it’s data in back ground mode, turn off all of it’s permissions, turn off that it can draw on top of other apps, etc. restart and this can greatly help.
when more than one messaging app (for mms or data texting, etc) is installed on the phone. It will receive that signal twice. should correct duplicates on the phone, texts, notification sent to watches, etc. good luck.
Here is the trouble ticket number that they gave me. Hopefully if you reference this it will help. I'll let mine go for a few days and report back on the fix. Ticket #47828375.
TheWolfAmongUs wrote:
Just commented on your tweet!
Soooo, I think they may have finally fixed it!!
Here is what I got back:
“Our engineers did perform a back-end sync I see and we'd now like to ensure that you're logged out of the T-Mobile app with that DIGITS number on all devices and then log back in and test things out once more.”
Then they said “'I’ve refreshed the connection for the Watch on my end, could you restart the Watch for me now and then test things out with the LTE connection?”
I tested and so far no duplicates. Need to test it out a little more, but this is the first time I've gone on LTE and wasn't flooded.
I’ll see if I can get a ticket or reference number for others to use if you call or chat with support.
This is honestly insane. The issue has been happening for YEARS. For me it started back with my original Galaxy Watch, and still the same thing with my Galaxy Watch 3. I canceled my separate watch line then, I'll be doing the same now.
