LG IMS HAS STOPPED

f82-m4 wrote:

@sheribrack - It's not caused by downloading an app. T-Mobile pushed an update last night and now multiple LG phones are bricked. T-Mobile needs to fix this or provide credit for new phones! 

Provide for new phones with equal or better features. My LG  V20 has a  replaceable battery; superb low light video; enhance audio; actual 3/16" headset jack; 1440 x 2560 pixels; --- THAT WILL BE A TOUGH ORDER.

"LG IMS has stopped working" popup

AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:

NOTAS:

• i have two LG V20 Phones and Fix worked for both when following these steps precisely.
• This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
• Fix was not lost once resolved by rebooting phone.
• Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
• If you need WIFI  for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
• Call your State Attorney General and insist on an investigation.

FIX

1. DO NOT FACTORY RESET YOUR PHONE
2. Turn off WIFI
3. REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
4. Ve a Configuraciones →
5. Apps/notifications ->
6. App info ->
7. Three dots ->
8. Show System ->
9. com-lge-ims-rcsprovider ->
10. Almacenamiento
11. BORRAR CACHÉ
12. FORCE STOP  (After clearing CACHE)
13. CLEAR DATA (This will not delete your texts)
14. FORCE STOP  (After clearing DATA)
15. Leave Settings. Popups should stop.
16. Reboot. Popups should remain gone unless you turn WIFI back on.

T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.

Lcar wrote:

T-Mobile is refusing to take responsibility for this LG device problem, in spite of the fact that they sold me what is now virtually a defective phone. I was told to call LG, HELLO, my phone is not working. They acknowledged that they "Partnered" with LG & understand that there is no partnership between LG & myself yet I should call their Partner? They are culpable, they sold me the phone. They are refusing to provide a replacement or trade in credit. The only option they gave me was to purchase a new phone & because my 20 year account is in good standing, they generously offered to finance my new phone! Shame on them for treating us like this, with no warning. And just a heads up to those attempting to find a work around I was advised if I attempted a factory reset I may lose all my data & not be able to retrieve it later. I filed a complaint with the FCC, the state Attorney General may be a better choice since the AG has the power to file a class action suit.

Agree wholeheartedly but there is no problem with the phone. I love my phone and want to keep my phone. Roll back the update that rendered these LG phones crippled.

T-Mobile I smell a class action lawsuit. This is your fault not LG.

T-Mobile is refusing to take responsibility for this LG device problem, in spite of the fact that they sold me what is now virtually a defective phone. I was told to call LG, HELLO, my phone is not working. They acknowledged that they "Partnered" with LG & understand that there is no partnership between LG & myself yet I should call their Partner? They are culpable, they sold me the phone. They are refusing to provide a replacement or trade in credit. The only option they gave me was to purchase a new phone & because my 20 year account is in good standing, they generously offered to finance my new phone! Shame on them for treating us like this, with no warning. And just a heads up to those attempting to find a work around I was advised if I attempted a factory reset I may lose all my data & not be able to retrieve it later. I filed a complaint with the FCC, the state Attorney General may be a better choice since the AG has the power to file a class action suit.

I agree with the state AG. The solution offered is NOT acceptable. My phone LG G7thinQ is 5G though close to 3+ years old. I get really upset that these expensive devices do not last.  Each time these carriers laydown new generations of their network they know they are going to have to expire older generations to save money on spectrum, infrastructure, and get all the customers re-upped on new devices. My phone has slowly gotten worse over the years, usb-c input does not work, the battery (can't be easily replaced)  sucks,  the operating system is slow, etc.,. 

I did not agree to have the update pushed to my phone to cause the havoc!  What happened to testing releases prior to pushes? 

I will reach out to tech support for the fix (how is is when I want to add a service a rep is on the line in seconds but when it comes to support its like riding in an empty elevator going nowhere slowly pitching a broken record?)

  If not satisfied I will look to another carrier ASAP and write as many reviews of T-Mobile as I can… as well as reach out to the WA AG. 

"LG IMS has stopped working" popup every 4 seconds rendering T-mobilr/LG phones almost unusable!

Monday May 23 1:30p ET finally got through to T-mobile tech support again now after 24 hours ---T-mobile engaged in criminal act, They are offering 2 solutions while blaming LG (phone functions fine and browses perfectly with T-MOBILE SIM CARD REMOVED (LESS PHONE/TEXT).

T-MOBILE SAYS:

1) FACTORY RESET ---do not do...does not work

O

2) They will swap you a REVVL 5G phone for ‘free’ after ‘refundable upfront costs (and of course a contract)

UNACCEPTABLE!

They are illegally forcing the retirement of 3Gand 4G phones to up-sell customers to the (cheaper for them to run), 5G phones which may be more dangerous and are not as good quality or features as our LG phones. The REVVL phones have permanent batteries which go bad in a year. My LG has a superior low light camera.

I want only a phone with a replaceable battery like both my LG V20 phones with enhanced audio

JUST FIX THE DELIBERATE PROBLEM AND GO PUBLIC WITH IT.

Time for us to call each State Attorney General and demand an investigation.

Hola,
it seems Tmobile upgraded the IMS Software Stack in core network during Saturday.
Please consider that:
1- the source of problem is not your LG phone. because LG stopped updating most of the phones.
2-Factory Reset will not help.
3- Force Stopping IMS and VoLTE feature in your phone, make your phone malfunction, unreliable.
4- The built-in VoLTE and IMS are part of the core of Android. if you check you see it tries to connect to T-Mobile and it is draining your battery fast.
5- Since the LG phones are T-Mobile certified I expect T-Mobile address it as soon as possible. even rolling back the new software until LG phone problem are solved.
6- I expect compensation from T-mobile, since Saturday my time is wasted and my phone doesn’t work properly even in Flight Mode. even I cannot use basic apps because of Err messages and slow response in my phone

Gracias 

I agree with the thoughts here. 

T-Mobile should be reaching out via e-mail to the customers who have LG phones telling them (us) that they are aware of the issue and are owning it and therefore will resolve fixing the issue. 

T-Mobile can't claim they are not responsible! We bought our phones through them (at least I did) and that should not let them off the hook. 

What happened to proactive customer service?  T-Mobile is aware of these events, or at least should be if they are collecting their telemetry correctly. They could had jumped on this informing all they are on top of it. 

I think they just assume impacted folks will purchase a new phone (which they get the kickbacks).

Businesses only react (not respond) based on the pain they feel their customers are experiencing and whether the customers will cause bad press or churn (leave). 

I am getting more disappointed with this company over the years. It seems they have included folks from companies like Sprint who had it all wrong when it came to customer service. 

If this is not fixed by today, I am jumping ship. Verizon provides a nice package that is tempting at the moment. 

@sheribrack - It's not caused by downloading an app. T-Mobile pushed an update last night and now multiple LG phones are bricked. T-Mobile needs to fix this or provide credit for new phones!