Forum Discussion
Visual Voicemail won't Activate due to "Associated with another account"
Has anyone had the same problem that I'm having? I bought my brand new Tmobile branded Samsung Galaxy S20 plus direct from Samsung. I've never had this problem with any previous phones that I've...
I just switched to the Samsung S21 from iPhone and had the same issue. Called T-Mobile (611) and the first person I spoke to knew exactly who to transfer me to (first time I've ever called that the person answering couldn't resolve) and the tech who answered knew exactly what to do.
He had me dial a code (sorry, I don't recall what it was) and it was fixed. Working perfectly now. I have no idea if just the code fixed it or if he did something on his end, but with the hold between specialists, the call lasted no more than two minutes.
