Revvl V+ 5G is randomly deleting contacts

Same issue with missing contacts from my phone and Google account. I have spoken with T-Mobile multiple times and they deny there is an issue. I have been told a supervisor will call me back twice and have never received a call. The overly polite call center is a waste of time and I am starting to feel TMobile is a waste of money. I have also been with T-Mobile over 20 years but that doesn't matter to them.

I have had the same problem as all of the above. I am tired of trying everything and no one at the T-Mobile stores or help line being able to help.

I am going to dish out some cash and get a Samsung.

Gschiffman wrote:

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

You can save the recent losses!

Google creates a backup up to 30 days, so you can retrieve contacts even when they are deleted in Google.  My Revvl has also been deleting my contacts, so I go into Google periodically, export all my contacts to a .CSV file on my computer, and then have Google "restore" my contacts to the state it was in 30 days previously.  I then export all the contacts again with a different file name and compare the two files to find which contacts are different.  I am finding that I lose about 25 contacts or so every 30 days on my Revvl (some rarely contacted, some frequently - can't figure out how it chooses who to get rid of), but I only add about 2 in those 30 days, so I just recreate the few new ones.  I then export one more time to have a full list backed up on my computer.  It's annoying and takes time, but at least I know I have all my contacts that were left since 30 days before I first realized the problem existed (back in May).

I understand the pain it can create when you need to contact someone in a hurry and the contact is no longer there.

They believe that some third party software is causing the issue. One tech mentioned Facebook as a potential problem. I do not use Facebook but my wife does.  I have several third party software programs on my phone for working in real estate and need all such applications for my job to make money. They wanted me to use my phone is safe mode to see if the problem continued. This would disable my apps I need for work. What really made me angry is that they know about this issue and they continue to sell the product to people. When a person is relying on the phone as a tool to make money and put food on the table and the phone (tool) has a problem and half the people at T-Mobile are in denial as to the severity of the issue it is time to move on. 

I am having the same issue. So is my husband. we have the same Revvl 5+ phone by tmobile. It is definitely related to those we are texting with and it just randomly deletes their name then the whole contact. 

What has TMobile figured out since this is clearly an ongoing issue? 

I noticed this happening to me and my wife several months back and was not sure what was happening. My wife has the same phone and was having the same problem.  It was not until an emergency arose that I started to dig deeper into the issue. I actually had to call my wife to have her call someone else to have the individual I needed to reach call me. This was total nonsense. As a Realtor the phone and the contacts in the phone are critical to communicate with clients in a timely manner. This has more than likely cost me untold thousands of dollars in lost revenue. T-Mobile is not going to take the phones back and wanted to charge me to switch to another phone. THEY WANTED ME TO PAY BECAUSE THEY SOLD ME A SUBSTANDARD PRODUCT WITH KNOWN ISSUES. What does that tell you about their moral compass or their care for customer satisfaction? I don't do business with people or companies that I can't trust. The next battle will be the one where they want me to pay off the unpaid portion of the phone price for a deficient phone that has caused me to lose business and clients. I will post what happens in the soon.  Next step is the Better Business Bureau to see if they have any recommendations of federal entities that may be able to help.

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

The same thing is happening with TMobile Revvl V+ 5G. It is deleting contacts of mine - which are also being deleted in my Google account. I've had certain contacts repeatedly deleted where I create a new contact and they disappear again! I've noticed it is usually contacts I contact more recently. I haven't noticed older contacts. Several contacts deleted are ones I'm texting with in addition to calling.

There is something wrong with this phone's operating system software or with sync? Is it a virus?

This is very upsetting as it is deleting them from my Google Contacts as well - I don't have them written down.