Forum Discussion
"tmobile diagnostics keeps stopping" galaxy s20 pop-up
- EjessenNetwork Novice
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- ericotNetwork Novice
I had an update today... still having the pop up. Ugh
- StormyNewbie Caller
Clearing the app permissions worked for me as someone stated above. Using an s21 Ultra also had the issue after an update.
- Slyfox49Newbie Caller
Galaxy S20+, just got a new update for the T-Mobile app, and a system update. Neither have fixed the issue. I've already turned off the diagnostics, tried the uninstall updates and cleared cache. Even cleared the cache partition.
Has anyone found a solution? This isn't affecting my wife's Galaxy S20+.
- KablouieNewbie Caller
Scott G wrote:
https://www.t-mobile.com/support/plans-features/diagnostic-metrics#thirdheading
Got sick of it popping up while I was trying to type so I turned it off. So far, so good.Thanks! Hopefully this works.
- lking801Newbie Caller
Happening on my note 20 ultra. My phone is useless tried contacting service and they told me nothing is wrong. Well when I am giving presentations at work and the app force closes and pauses videos something is wrong. I guess it is time to move my business and my phone to another network that works. Cause TMobile has no answer. What a joke. Yes I have reset cache and data on 12 different phones. Still have the same problem.
- LexivoreNewbie Caller
Note 20 Ultra. Tried uninstalling updates. Tried to force stop. Nothing has worked.
- Dennis77515Newbie Caller
I am running the Nord N10. Diagnostic has been crashing for days with a popup. I waited to see if they would fix the issue, but ended up disabling all TMobile apps on my phone, and removed all updates. I will not reset and loose all my settings
- RRQTransmission Trainee
Hard reset did not clear the issue. Elevated status in tech support waiting for response then we'll see what resolution is available.
Has anyone else heard any more?
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