TMobile is silent about LG IMS keeps stopping

TMO did? so what update was it? mind sharing that tid bit of info?

instead of coming up with your own theories you should probably contact LG themselves and ask..

so what you are saying is theyre trying to push all the LG non 5G owners to upgrade to a 5G phone...because the only phones on their network that are not 5G are LG and not for example Samsung or Apple...? keep in mind that many with the LG V60 were also running into this..which is a 5G device..so your theory just went right out the window.

LIONHRTTPA wrote:

fireguy_6364 wrote:

if this were the case then the LG line wouldnt be the only one running into issues..its gotta be something changed up on the LG side..which oddly enough my LG V60 came over with me from Sprint..im running a R115 sim card.. (or maybe its the R15) with zero issues popping up for me like yall so far. all the phones on TMOs network are reading the same bands..so if it was a network change up it would be across the board which it is not..others posted that LG is very much aware of the issue and are working on it..

 

 

WRONG! Take out the T-mobile sim card and phone functions perfectly to internet via wifi and all other apps. settings etc. LG made no upgrade changes, T-mobile did, rendering 10s of thousands of LG phones crippled. Criminal behavior.

It is only T-mobile phones with their sims. LG did not roll out an update. T-mobile did. The fact that T-mobile is now trying to up-sell customers to a 5G phone is not theory. It is happening as we speak.

no kidding...wonder why? because its no longer reading ANY networks..take your tin foil hat theories elsewhere..as i pointed out on the other thread its been pointed out numerous times now that LG is quite aware of the issue and they were working on it..TMO doesnt control how the phone reads the network..the OEM does.

fireguy_6364 wrote:

if this were the case then the LG line wouldnt be the only one running into issues..its gotta be something changed up on the LG side..which oddly enough my LG V60 came over with me from Sprint..im running a R115 sim card.. (or maybe its the R15) with zero issues popping up for me like yall so far. all the phones on TMOs network are reading the same bands..so if it was a network change up it would be across the board which it is not..others posted that LG is very much aware of the issue and are working on it..

 

 

WRONG! Take out the T-mobile sim card and phone functions perfectly to internet via wifi and all other apps. settings etc. LG made no upgrade changes, T-mobile did, rendering 10s of thousands of LG phones crippled. Criminal behavior.

if this were the case then the LG line wouldnt be the only one running into issues..its gotta be something changed up on the LG side..which oddly enough my LG V60 came over with me from Sprint..im running a R115 sim card.. (or maybe its the R15) with zero issues popping up for me like yall so far. all the phones on TMOs network are reading the same bands..so if it was a network change up it would be across the board which it is not..others posted that LG is very much aware of the issue and are working on it..

In reply to the person who asked whether our phones were brought in from some other carrier:

Both of our T-Mobile phones were purchased brand new in T-Mobile retail stores, recommended by T-Mobile employees, and set up and activated by T-Mobile employees.  Neither phone had any problem of any kind until they both started the dreaded "LG IMS Keeps Stopping" popup message last Sunday.

So no, this is not a problem with some wrongly-configured phone from somebody else's network.   These phones were T-Mobile all the way, functioning perfectly up until the every-3-second popups hit… like it did for tens of thousands (or maybe hundreds of thousands) of customers.

Forums all over the web are full of desperate posters trying to fix this problem   YouTube now has many videos (falsely) claiming to fix the problem.  Those videos are harvesting the lucrative views and clicks of thousands of people.  Obviously this is a much more widespread problem than the few news items that call it a "limited problem."

T-Mobile evidently changed something last Sunday that was not compatible with vast numbers of existing LG phones.  They either need to reverse what they did (although they might possibly not know exactly what they did), or they need to provide generous discounts on non-LG phones so their customers can get back to work.  The economic value of bricking so many phones runs into the millions of dollars.  Then you have tens of thousands of customer-hours trying out false fixes, and countless thousands of days of lost productivity due to non-functional phones.

i have yet to run into this..out of curiosity did yall start with TMO and got the phone from them or did you move over from Sprint with it?

I tried getting through to T-Mobile telephone support but the recording says “We are experiencing high call volumes!”

Some writers on some forums claim they got through to T-Mobile and were told "We are aware of the problem and are working on it."  Of course, what we want to hear is "We are committed to a fix."

My wife's phone and my phone both started getting the notorious "LG IMS Has Stopped" popup every three seconds, yesterday (Sunday) afternoon.  I spent about 6 hours doing everything recommended on every YouTube video and forum post:  update apps, update OS, clear cache, force stop, reboot, etc. etc.  Unfortunately, the YouTube folks just want credit for views and clicks, and don't care if the fix does not work.  Naturally, we all watch every video to the end!

I noticed that the LG IMS system app is written so it attempts to restart immediately as soon as anyone tries to shut it off.  It also reloads the cache immediately after anyone tries to shut it off.  This is logical behavior, because this app is needed for the phone to communicate.  The phone still continues to make and receive calls and messages (in between those maddening popups every three seconds) so evidently whatever T-Mobile did to their network on Sunday is making every LG phone "stutter" or "hiccup" every 3 seconds, which triggers the popup...but then the app almost immediately resets, still allowing calls and messages to go through!

We are headed over to the local T-Mobile retail outlet this afternoon to see if they have heard anything new on this widespread problem, because we cannot get an answer from T-Mobile any other way.