Forum Discussion
unfair practice
Having been a customer for several years now I find this change of payment to be a form of discrimination. We do not wish to alter our plan of payment either to debt or bank account.
I’m mystified as to why our credit card payment isn’t good enough for you.
Losing the discount when you are guaranteed our monthly payment without hesitation in my opinion is not good business and certainly not good customer relations.
To make things simpler I have decided to switch carriers.
I don't disagree with you but it's their option to change their billing preference dut to the credit card companies processing fee of 6%. I still get my taxes paid for on my plan with Tmobile.
Apparently, it makes it easier on there end by doing it that way which is certainly not keeping the customers preference in mind.
The credit card method has worked well in the past at T-Mobile and it works well for many other business.
I feel those of us that were offered this discount at the beginning of our contracts was probably a come on that once we were established as a loyal customer that they would then drop the hammer in hopes we would just succumb to the change. This method surprises me from a Company that at the time I thought was one that was customer oriented...
Unfortunately in the terms and conditions Tmobile can make this change.
