Forum Discussion
Visual Voicemail won't Activate due to "Associated with another account"
Has anyone had the same problem that I’m having?
I bought my brand new Tmobile branded Samsung Galaxy S20 plus direct from Samsung.
I’ve never had this problem with any previous phones that I’ve had.
Whenever I launch the visual voicemail app, it keeps on saying associated with different account. Want to set up and activate? Sí o No
I click yes, then it activates. And shows that it's set up.
But as soon as I either close the program or just close the app window by swiping the app page up to close it, and then I tap on the app icon to launch it again, it shows me the same window saying associated with different account and if I want to activate. (If I say no, then it just closes the window/program.)
I've talked to Tmobile about this. The tech was very nice, even deleted my voicemail setup from their end to start it from scratch hoping it would clear up this error.
I’ve also deleted, uninstalled, cleared cache, at least 4 times and rebooted...no changes...once I install, same window and error comes up.
Anyone here have any suggestions what I should do?
¡Gracias!
- fireguy_6364Modem Master
heck as is i have some device network reset/update codes i used to have people do over on the Sprint side (they work for TMO devices as well as far as i can tell) that i have avoided posting mainly since i have zero idea how its going to affect those that manually add in their Data/APN settings..didnt have to deal with that over at Sprint so trying to avoid any blow ups if anyone has to manually add them back after lol.
- fireguy_6364Modem Master
its happened every time i have done it over the years..usually it’ll kick you out of all wifi connections and if memory serves the last time i did it it logged me out of things like FB and such.
- sweetpeachBandwidth Buddy
Really? 🤔 I've never had that problem… What kind of phone are you using? Now, wiping datos on an app will definitely log you out. However, a cache wipe just refreshes the app.
- fireguy_6364Modem Master
keep in mind that this will usually log you out of quite a few things..you should not loose anything like you would with a factory reset though.
mainly just a FYI for the OP and second poster in case they have never attempted a cache wipe before.
- sweetpeachBandwidth Buddy
Try to see if this works:
Go to settings > Apps> Visual voicemail > storage and wipe both the cache & the data of the app. Then, uninstall the app. Turn the phone completely off. Now, pushing BOTH el ACTIVADO button & the SUBIR VOLUMEN button at the same time until the phone vibrates then letting go of the ACTIVADO button only, get the phone into Android boot mode. Usando el VOLUME button to navigate and the ACTIVADO button to choose, move down to “Wipe system cache” and choose. When finished, choose “Restart (or Reboot) system” and the phone will restart. Now, download and install the Visual Voicemail app again.
- Zonacat206Newbie Caller
I have no idea on a fix but I am having the exact same issue. No matter what steps I take (restart, uninstall, reset vm, delete cache, etc) I get that same message to set up everytime I open the app. And the stock samsung one does not ever activate. So annoying :(
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