Forum Discussion
Visual Voicemail won't Activate due to "Associated with another account"
Has anyone had the same problem that I’m having?
I bought my brand new Tmobile branded Samsung Galaxy S20 plus direct from Samsung.
I’ve never had this problem with any previous phones that I’ve had.
Whenever I launch the visual voicemail app, it keeps on saying associated with different account. Want to set up and activate? Sí o No
I click yes, then it activates. And shows that it's set up.
But as soon as I either close the program or just close the app window by swiping the app page up to close it, and then I tap on the app icon to launch it again, it shows me the same window saying associated with different account and if I want to activate. (If I say no, then it just closes the window/program.)
I've talked to Tmobile about this. The tech was very nice, even deleted my voicemail setup from their end to start it from scratch hoping it would clear up this error.
I’ve also deleted, uninstalled, cleared cache, at least 4 times and rebooted...no changes...once I install, same window and error comes up.
Anyone here have any suggestions what I should do?
¡Gracias!
correct..
same thing is happening to me on my Samsung Galaxy S20 FE (unlocked). I ended up turning battery optimization for the Tmobile visual voicemail app OFF. But whenever I close that app or restart my phone, it will show that message again to reactivate my account.
Does not work for me. Tried several times.
New S21 bought from T-Mobile and haven’t been able to set up visual voicemail yet.
I'm having the same issue. Does anybody or tmobile have a fix??
Got same issue on my S21.
Tried sweetpeach's instruction but it did not work. However it looks like you need to have the app installed and seeing the issue before clearing system cache.
Here’s what worked for me:
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Install VVM app,
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Get issue,
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turn-off phone,
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boot to recovery (by pressing and holding BOTH el ACTIVADO button & the SUBIR VOLUMEN button at the same time, then letting go of both buttons when phone boots
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Usando el VOLUME button to navigate and choose, “Wipe system cache”
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When finished, choose “Restart (or Reboot) system”
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open VVM APP,
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Got prompt that VVM is DISABLED and dial 123 to check VM or ENABLE it in settings,
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I enabled it.
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closed APP,
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Re-open APP, NO ISSUE or Prompt
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I just switched to the Samsung S21 from iPhone and had the same issue. Called T-Mobile (611) and the first person I spoke to knew exactly who to transfer me to (first time I've ever called that the person answering couldn't resolve) and the tech who answered knew exactly what to do.
He had me dial a code (sorry, I don't recall what it was) and it was fixed. Working perfectly now. I have no idea if just the code fixed it or if he did something on his end, but with the hold between specialists, the call lasted no more than two minutes.
