Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It ...
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
Sad to say, this has been my first truly negative magenta experience in my 6-years here. I have worked in IT for 23 years with a focus on tel-com. This issue has not been resolved. I went 3 different bout's with the 'experts' and they were unable to identify the source of the problem. I verified that my NCC plan SIM worked on every Andriod device as well as iPhone's running iOS 14.4 and below. I also verified that the same SIM would not resolve cellular data on 3 different iPhones, running iOS 14.5, 14.5.1, and 14.6. I also verified that a Magenta Max plan SIM worked perfectly fine on the same iPhone that the NCC plan SIM did not.
At the end of the day, the only solution was to ditch my grandfathered plan and take a ~30/mo rate hike to get back up and running.
Pretty lame that T-mobile would not devote the appropriate resources to take care of the ~1000 cutomers who have viewed this thread.
