Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It ...
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
This is circumvented by activating your iphones "digital sim" (aka: "esim" or "dual sim") in place of the physical iccid you are currently assigned. You can complete this by contacting customer service and/or tech support, provide them your "EID" (Settings->About->eid) notice youre device should be showing your current imei + iccid network information, along with a second inactive "imei". The second imei you see is not actually relevant or needed for your esim device activation/switch - the "EID" is what is necessary. after providing this information to the rep, they should direct you to add a new cellular data plan by either sending you a configuration profile, a QR CODE, or manual settings (T-MOBILE.GDSB.NET)
once you activate your esim, you can take your physical sim out and leave the sim tray empty or begin utilizing “dual sim”
your iphone will now receive its intended data connection and available 5G coverage.
*may take an hour or so to register the change, you will need to restart device as well as potentially activate airplane mode for a few minutes and restart.
