Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan.
After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It doesn't have internet access. I can only make phone calls and text.
I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually.
However, the issue persists on the new phone as well once after it was updated to iOS 14.5.
Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)
Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue.
There are several people on Reddit reporting the same issue as well. All currently on essential plan.
Hopefully T-Mobile and Apple is working on a fix!?
Ps. The most recent iOS 14.5.1 doesn’t fix this problem.
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
5G Cell Data looks to be working for me today. I have only tried it one location, but so far so good.
T Mobile has decided that it's my phone and nothing wrong with the plan. My sim runs just fine on the phone at their store that is running 14.1. Apple has been completely through the phone and it has no hardware issues. TMobile says the phone is under warenty and get anew phone from Apple, Apple says no issue with phone so no warranty. I am sure it's a problem with the plan and 14.5 OS, T Mobile has not reason to step up being it's an out dated plan. I am going to search another provider.
Pss575, Yes it does make TMobile useless.They will tell you it's your phone, NOT. Mine works just fine on Visible. I am now running Visible and Tmobile side by side on my Iphone12 pro. NO issues with Data on Visible. I will likely move to Visible is it proves to be reliable for the next couple weeks, so far it's great!
STA2lt - I called customer service. They told me that they are upgrading the next work settings on the two phone lines ( coincidentally the IPhone 12 phones on that line) and that was the issue. They said a tech would reach out. This is a major issue on their side given they immediately credited my account $15 without asking. I'm giving this 2 days and then I'm leaving T-Mobile. How can you not address such a big issues with the flagship IPhone 12 and leave 100s of customer with essentially a brick phone ( no cell data ).
Pss575, Good luck. They posted 2 20 dollar credits to my account but never solved the issue. My daughter on the same account has the same issue with her 10s. I had 3 tickets elevated but they all came back with it's your phone. My sim card ran fine in the phone at the Tmobile store, but feature this they were running 14.1 IOS. Everyone is very sorry and friendly but I was only able to get 2 of 4 people who promised to call me back to do so. I posted on the Facebook page and got the best help there from Heidi but with the same end result. My post was not totally positive about Tmobile and they pulled my post down. If you get a resolution or not please post back here so we can she what happened. GRACIAS
Same thing here I'm on TMobile Essentials NCC and on iOS 14.5.1 on my 12 Pro. 5G shows full bars but won't load anything on my socials or in Safari. Only when I switch it back to LTE only in settings will it work
Sta2lt wrote:
Pss575, Yes it does make TMobile useless.They will tell you it's your phone, NOT. Mine works just fine on Visible. I am now running Visible and Tmobile side by side on my Iphone12 pro. NO issues with Data on Visible. I will likely move to Visible is it proves to be reliable for the next couple weeks, so far it's great!
I use my Pixel device right next to my GF's iPhone 12 Max Pro. When testing she will get slower speeds. For example one time she was getting 4.5 - 25 Mbps and I will get 300 on 5g. We have tested at numerous locations. Even pulled the sim out to reseat it. Next is to either use eSim or get another SIM card.
It wasn't always that way prior to 14.5/.6 releases. Something is up with Apple's firmware compatibility with the T-mobile network. So yes it is does seem to also be a phone compatibility problem. Numerous people are having this issue with iPhones and some Samsung devices. Hopefully 14.6+ will fix these issues.Hi, was anyone able to find a solution to this issue? I have been experiencing the same problem on my new iPhone 12 Pro. And so far I've been running back and forth between T-Mobile and Apple and there has been no resolve.
Would love to know if you have any inputs!!
I ended up switching to TMobile prepaid to fix this. 5G cell data immediately starting working. Ultimately you have to get off the No Credit Check plans. The technical trouble ticket they opened for me was never addressed.
iOS 14.7 and still I have the same issue.
