Forum Discussion
PDP authentication failure
HI y'all For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4. I can still call and do sms. I have North America plan and in ...
Thanks for posting @piperoni!
Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.
Thanks Mike,
In Canada now and data is not working again. I have no problem with 3G in US, only in Canada it's not working.
I haven't had a chance to go Mexico this year yet so I don't know if it works there. Anyways I call tech and it's always a same thing, I have to explain everything all over, have to do reboot and on and off stuff that I've already done million times. I told them I switched phone, it's only happening in Canada and always end up they gonna check and call back, which they never did and I call them back just to know they closed the case without solving anything.
I used to have pay as you go account, and I'm suspecting somehow my subscription is still bugged by that old configuration. Because I get text message like "Welcome to Canada Text $0.50 each and Talk $1.79...." which is kinda weird since I have don't need to pay extra with my North America Plan.
Is it possible for you to look in to my account? Because you seem to know more and you already know the situation.
I'm bit tired of calling call center and do same stuff over and over again without ever been fixed...
Gracias
