Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It ...
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
STA2lt - I called customer service. They told me that they are upgrading the next work settings on the two phone lines ( coincidentally the IPhone 12 phones on that line) and that was the issue. They said a tech would reach out. This is a major issue on their side given they immediately credited my account $15 without asking. I'm giving this 2 days and then I'm leaving T-Mobile. How can you not address such a big issues with the flagship IPhone 12 and leave 100s of customer with essentially a brick phone ( no cell data ).
