T-Mobile Not Unlocking my Phone

Hey I'm a former rep of t-mobile worked billing and tech dept. The main issues with tmobile is 1. Reps are not willing to learn and understand the situation. 2. They contract ALOT of outsource or overseas reps that are NOT knowledgeable in the processes.......So here we go

If you have a device that was purchased from tmobile whether you fully paid for or paid for finance .

You must have at least device paid off in full and device must have been used for 45 -60 days . At that point when you call in to tmobile to unlock the device ...ANY REP CAN DO THIS. you must request the imei number to be put on the whitelist. The rep will visual look thru you acct and confirm paid in full device , device was used for 45-60 days and if you are a active customer bill must be up to date. This is all done visually by the rep. They dont need the supervisor or management any rep can do this.

If for whatever reason you stop paying your bill or it was sent to collections . You must pay off the collection amount ,the devices in full and device has yo have been used for  45-60 days under tmobile service

Like I stated ANY REP ANY REP ANY REP there's no reason why the rep should need back office or management. The reps more than likely from Philippines and the language barrier plus lack of training is the reason you are getting the run around 

I spent 3 years at tmobile in billing and tech and unlocking devices takes literally 3 mins except iPhones they take time