Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
I have been a Tmobile customer for over 7 years and I meet all the requirements. I have requested this over the phone more than 8 times over the span of the last 2 weeks.
One of the reps is telling me that somebody at the T-Mobile store probably sold me a different phone from the one scanned. Long story short nobody has an idea of what's going on and cannot fix it. There is never a manager available to solve this. The "backend" team in charge of "hard" unlock never respond emails.
