Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
IF the was a warranty exchange it may have been a refurbished Reseller Flex phone. That means the device isn't in T-Mobile system to unlock. It's one of Apple worst policies.
No carrier will put the IMEI in their system unless someone from the right channel tells a carrier it belongs to them. This is to reduce fraud and theft. https://swappa.com/faq/answer/us-reseller-flex-policy
