Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
kasave wrote:gramps28 wrote:Did you do a warranty exchange?
No. But that is one of many reasons some of the Reps have told me. That it looks like the original phone was exchanged for the one I have right now. Which is not the case. The phone I have was the same I bought almost 2 years ago. Also, warranty exchange would be also logged in the account right? None of that is there.
Warranty exchanges done through Apple won't show in Tmobile's system since they didn't sell it.
Have you ran your imei# through an imei check like swappa to see what the results are? You can also run it through the Tmobile byod imei check.
