Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
tidbits wrote:Yes, but in order for T-Mobile to unlock it the IMEI has to be in the system. Reflex devices carriers do not have the IMEI in the system. This is why it's a broken policy. Apple has to GIVE the imei to carriers to let them know it's "theirs" to unlock. As long as a specific department in Apple doesn't give the IMEI to carriers and with the way Apple processes unlocks carriers can't unlock devices outside of their device database.
The "correct" IMEI is in my account right now as the one I am using. That other "old" IMEI shows up as well but as a previous "phone". A phone I never had. I am not sure if being in my account means being in the system. Let me try to read more about Reflex devices to see if I understand that better. The main thing I am being told by T-Mobile is that they do not know where this phone came from.
