Forum Discussion
T-mobile struggling to unclock apple swapped iphone
I have iPhone 12 pro max that I got from T-Mobile on EIP. It was paid off. Recently, I accidentally damaged my iPhone 12 pro max and took it to Apple Store to fix it. Apparently, Apple doesn't fix iP...
Apple's Reseller Policy is to blame for it locking to the first SIM you put in it. If Apple replaced the device, the IMEI would not be in T-Mobile's system to be able to SIM unlock. Even with iPhone's sold by T-Mobile, which your replacement wasn't. T-Mobile has to submit for the SIM unlock to Apple and Apple completes the SIM unlock when they get around to it. Because this device was replaced by Apple with one from an Apple Store and not replaced in a T-Mobile Store. I would say it is on Apple to SIM unlock it for you.
Did you receive some sort of RMA slip that shows your T-Mobile purchased device and IMEI was replaced with the one you have by Apple with the new devices IMEI? If so. You could submit that to T-Mobile through Facebook or Twitter via DM to T-Mobile and hopefully the T-Force Team can see what they could do, if anything at all, to resolve this and get your device SIM unlocked.
