The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replacement Apple Watch Series 7 with Cellular received Problem persists on new watch Another 3 hours on phone with T-Mobile backend support New error in addition to old problem T-Mobile error "The maximum number of devices allowed to be paired to this phone has been reached. To continue you will need to unpair a device."Error code 406" T-Mobile representative was unable to figure this out …… Back on the phone to Apple L2/L3 support… confirms message is referencing T-Mobile configuration or processes. Another call to T-Mobile T-Mobile backend support unable to make any inroads toward a solution, advised they are sending me out a new cellular phone. My cellular phone has consistently been the only thing working properly, so I am hesitant to change anything with that regard. THIS HAS BEEN AN ABSOLUTE NIGHTMARE. I love Apple products, but their partnership with T-Mobile is a ghastly abomination of inadequate training or processes that are too complicated for their employees…. It's been a week since my ordeal began, and there is no end in sight… My advice, STAY AWAY FROM T-MOBILES implementation of the cellular capabilities of Apples watches. DIGITS is a failure, either by complexity, process, or employee training and expertise.

JimOS, I have the same problem with my Iwatch 6. I have spent hours with tech support, what was the fix and how did you reach a technician who could help you resolve this issue?

JimOS wrote: UPDATE: Finally got the right person IN CHAT off of the T-Mobile website, and they had both problems fixed in 10 minutes!!!!!!!! After spending over 10 hours on the phone and in the store with the "Big Brains" 😑😑😑 Sooo what was the problem?. I've noticed for months mine hasn't been connected to cellular. I can't stand dealing with their customer service on the phone so I pay the charge each month and do nothing about it. Hoping for an easy fix without talking to anyone. Looked up several things on this and finally someone else has/had this same problem. Help! Please. 😊

I just got a Pixel watch and paired to my phone and I need to be in range of the Bluetooth to make or receive calls. I still can get sms since that service is linked to Digits.

UPDATE: Finally got the right person IN CHAT off of the T-Mobile website, and they had both problems fixed in 10 minutes!!!!!!!! After spending over 10 hours on the phone and in the store with the “Big Brains” 😑😑😑

What was the fix to get cellular on your watch when phone is away

JimOS

Roaming Rookie

Hace 2 años

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.

Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.)

The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail.

Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software

Two hours on the phone with T-Mobile Front end and backend support 4/3
Two hours at a T-Mobile store with representative and backend support 4/4
Two hours at the Apple Store
ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG
Apple sent my Apple Watch off to the regional repair location 4/5
New replacement Apple Watch Series 7 with Cellular received
Problem persists on new watch
Another 3 hours on phone with T-Mobile backend support
New error in addition to old problem
T-Mobile error "The maximum number of devices allowed to be paired to this phone has been reached. To continue you will need to unpair a device."Error code 406"
T-Mobile representative was unable to figure this out ……
Back on the phone to Apple L2/L3 support… confirms message is referencing T-Mobile configuration or processes.
Another call to T-Mobile

T-Mobile backend support unable to make any inroads toward a solution, advised they are sending me out a new cellular phone. My cellular phone has consistently been the only thing working properly, so I am hesitant to change anything with that regard.

THIS HAS BEEN AN ABSOLUTE NIGHTMARE. I love Apple products, but their partnership with T-Mobile is a ghastly abomination of inadequate training or processes that are too complicated for their employees….

It’s been a week since my ordeal began, and there is no end in sight… My advice, STAY AWAY FROM T-MOBILES implementation of the cellular capabilities of Apples watches.

DIGITS is a failure, either by complexity, process, or employee training and expertise.