Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
I have currently encountered similar issue with the T-Mobile, when I got my order iPhone 12 Pro Max with 128 gb, I changed my mind and requested to upgrade to iPhone 12 Pro Max but with 256gb. My bill has charged me for both phones, so I contacted the T Mobile.
Even the tracking record indicated it was delivered to the T Mo warehouse within a week, the experts at the T-Mo stated the warehouse did not find the returned devise at the warehouse in Texas, an investigation has been open ten days ago, has not located it.
As a customer, I have followed the return instructions by T-Mo but what happened during transit and upon arrived destination was out really of my control.
Anyone has better ideas?
