Precio Fijo

Time for a class action lawsuit!

Signed up in 2017 for the 55-plus plan that was billed as guaranteed for life. Called customer service today and, as expected, got stonewalled by a poor girl making minimum wage to take complaints from grouchy old men like me. (I was polite.) Class action lawsuit would go nowhere. The only recourse is to change carriers, which I will do if I find a better deal. 

Just filed a complaint with the FCC, and I reccomend everyone does the same thing. Consumer Complaints FCC

I just received a text message that t-mobile is increasing the rate of my cell phone plan.... T-mobile has eliminated the autopay discount for credit cards... t-mobile has exposed my personal information via a data breach.... Time to shop for a new cell phone carrier

Time to shop around.  I too bragged that I had $60/month for two lines locked in for life.  I'll go with someone else just to prove a point.

majorhavoc wrote:

I just got a call from T-Mobile "corporate' in regard to my BBB complaint. They are now telling me that I signed up during a window (something from 2017 to 2021) which they are calling "no-contract", meaning, according to them, that they can change my price anytime they want. This is total crap, as no where when I signed up did it say that. I asked for a copy of that, and they don't seem to have it. How convenient. To add insult to injury, he tried to tell me that no phone company would ever offer a plan where the price could not be raised. Seriously? So the ads, the text on-line, the discussion when I signed up was all just lies? That sounds like bait and switch to me. 

I am going to escalate my BBB complaint and ask that it be posted with into about T-Mobile. People need to know that while their network may be decent. they are a company we can no longer trust. 

I will never recommend this to anyone again, that is for sure. 

I January 2017 John Legere announced the Uncarrier Un-contract, with the relevant part here:

New Rule:  Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE

Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.

The entire document still exists on their web site and can be found here:  https://www.t-mobile.com/news/press/un-carrier-next

From another document on their site, it looks like price lock guarantees go back to 2015, referenced in their May 2022 document, where price lock is still in effect.

https://www.t-mobile.com/news/un-carrier/t-mobile-helps-americans-tackle-inflation

That changed in January 2024, with their new price lock guarantee. Under the new statement, your price is still guaranteed, but if they do raise your price and you decide to leave, notify them withing 60 days and they'll pay your final bill. They're trying to retroactively apply this new price lock to those of us with the ironclad agreement to never raise our price. Only we can decide to change the price we pay.

T-Mobile can't do that…. but what recourse do we have other than filing complaints and hoping that a law firm is willing to take this on and file a class action lawsuit for breach of contract. This can't be allowed to stand.

I have 2 T-Mobile plans. One with 8 lines (plus car tracker with T-Mobile Sync up Drive), and another with 3 lines.

This means that I would be giving T-Mobile more than $500 extra per year.

Looks like an FCC complaint is appropriate, I have done complaints against Verizon Wireless, Verizon FiOS, and At&t with success for numerous things like hidden fees tacked on, not being reimbursed for days I had no services, customer service reps tacking on extra things on my account so they get a better commission at my expense, etc. 

https://consumercomplaints.fcc.gov/hc/en-us

I wouldn't be surprised if there is a class action but if it happens the settlement amount will basically be a small dent in comparison to the extra money we'd pay to T-Mobile in the long run.

I am grandfathered in on the very first over 55 plan. At that time I was promised no price increase for a lifetime. I thought only AT&T broke their promises to customers. That's why I dropped them. Now with a new CEO T-Mobile has done the same thing. They have turned out to be liars too. It's corporate greed. Increase the stock value and screw the customers.

I have just completed the submittal of my complaint to the FCC.  Let's inundate them with DETAILED complaints.  This is obvious breach of contract by T-Mobile, and we need to stand against it.

I've been with them since 2010 on the magenta plan and like everyone else I've seen have been told of the increase. I would love to be part of a class action lawsuit because of this. I'm sick of big business putting profit above loyal customers. If T-mobile would stop having thier customers service representatives lie just to get a sale people would not be able to complain. In my opinion every customer service representative was told to lie just to make the sale because I'm pretty sure everyone of us on here did not talk to the same person when we signed up so like I was just told by a supervisor a bad apple in reference to the person that signed me up. If anyone knows how to get a lawsuit started please message me on here so I can help get it going.