Precio Fijo

I just updated my complaint with the FCC! That was closed out for some unknown reason SMH!!! I answered them within the 30 days to keep the complaint active but, I just checked and it isn't. Anyone that has an FCC complaint that was closed, you can reopen it with a couple of clicks! Thanks for the reminder djdeb!

djdeb wrote:

this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. 

Can someone let me know where this is now?  thanks!

I think it was marked "solved" because nobody has commented for a while. I haven't heard anything from FCC Consumer Complaints since August 14th! I read in this forum that there's a Class Action Lawsuit. Does anyone have any other information?

this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. 

Can someone let me know where this is now?  thanks!

For what it’s worth (and I doubt that’s much) I received another response from the T-Mobile Executive Response team this afternoon, telling me that T-Mobile had been notified of my complaint with the State Of California Attorney General, and that as per their policies and procedures, they are required to reach out to me although their position has not changed.

I emailed back to this member of T-Mobile’s executive response team and told them. . . 

Si estás en un Plan Tarifario con garantías de precio fijo, no aumentaremos tu cargo de Servicio mensual recurrente (“Cargo Recurrente”) por el periodo que aplica a tu Plan Tarifario, o, si no aplica ningún periodo específico, mientras que continuamente sigas siendo cliente en regla en un Plan Tarifario que califique. Si cambias de planes, la garantía de precio fijo para tu nuevo Plan Tarifario aplicará (si es que existe alguno). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

PPad wrote:

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I've been receiving those standard replies from T-Mobile as well and continue to respond to them through the FCC complaint emails that are being sent. If you miss a response, the case you opened, closes! There's a class action lawsuit in progress so don't lose patience! I recommended several people to T-Mobile after I first joined in 2017 and now they're paying more as well. Sad state of affairs for sure!!!

• Evidently filing a complaint with the FCC does not scare Tmobile, since all available information in writing on the Magenta 55+ Plan was guaranteed for life is nowhere to be found online or on your account documents.  Poof gone.  All of a sudden they are using the words PRICE LOCK in their response to FCC different from Guaranteed for Life?
• Today I received my response from Tmobile to the FCC with the same runaround we are all being given INFLATION, funny how they hit the seniors on fixed incomes, maybe they don't have grandma's & grandpa's to have considered this change & renege on what was promised but that we all misunderstood; imagine the 17601 views listed on top of this community problem all MISUNDERSTOOD when we signed up for the plan that the price was guaranteed for life.  Oh & let me include when they say to try & find another company with a lower rate you won't.  Maybe not but it will be better service & not dealing with big corporations that renege & use another excuse.   
• Not sure the FCC looks into this community blog to realize, can it be all these 55+ people misunderstood when signing up for the plan?  We may be getting older but not stupid!

In my opinion:

T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC.

The ERT's talking point of "I also got affected by the overcharges" is immaterial. Since Paul, a top Boss on the ERT can't do anything about the ripoff and has no authority, why even have an ERT??? 

This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the "Un-Contract," we were on the Magenta 55 $70 Total Forever Contract!

The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT's Paul said he would send me the "fine print" yesterday. I eventually found it in SPAM! Did ALL T-Mobile Customers get this "fine print"?

The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.

I just sent the following to the FCC, NC State Attorney & BBB.   Took 15 minutes.

"I would like to add my name to the list of thousands of seniors aged 55+ that signed up for One plan 55 back in 2017 and was told that my cost for each line would never increase as long as I kept my service.  T-mobile has now increased the price of this service.

This plan was directly marketed to older customers, encouraging them to switch service so their cost could be fixed for as long as they continued service.

This is a breach of contract and trust.

I would like to file a complaint against T-Mobile for breach of contract and breach of trust.  I am requesting they restore the original agreement and reimburse for the increased amounts already paid.

Please see attached marketing information from 2017 that states “T-Mobile will never change the price you pay for your T-Mobile ONE plan

https://www.t-mobile.com/news/press/un-carrier-next”

My response to all of the above is to encourage everyone to please continue to respond back to any notices that you receive from the FCC regarding the complaint that you filed, letting them know that the matter has not been resolved.

I filed a complaint with the FCC, my state’s Attorney General, the Better Business Bureau and each local TV station that has a consumer reporter.

The free legal advice I received from a local radio lawyer is to make sure you keep rattling the cage of T-Mobile and contact them monthly, in some way you can document (Email counts here) letting them know that you do not accept the price increase.

If you don’t do this, you are providing T-Mobile a paper trail that shows that they increased your rate and you continued to auto-pay it without complaining.

I'm keeping records of every email, complaint, and phone conversation I have with everyone regarding this matter. If nothing else works, I plan to file a complaint in small claims court, seeking to recover anything above $60 for two lines that I was charged each month. Small claims courts can't award punitive damages, but they can award actual damages sustained.

Unless the judge tell me otherwise, I’m happy to return to court once a year for the rest of my life, in an attempt to have T-Mobile honor the promise they made when they said ….

"Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay."   (see attached offer)

For what it’s worth, this morning I filed my complaint on BBB.org and received an email response telling me that ….

"Your complaint has been sent to the business for their response.  Once they have responded to BBB, we will contact you again.  In the meantime, if the complaint becomes resolved please inform us in writing. Please remember that copies of your future correspondence will be sent to the company as well." 

So. I would encourage you that if you haven’t already filed a complaint there, it probably couldn’t hurt to do that as well.

Yesterday I filled a complaint with the FCC. Today I received the below response.

Gracias por tu envío. Based on our review, your Ticket No. _____ was served on your provider on July 17, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.