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rabarry's avatar
rabarry
Newbie Caller
11 months ago

Price Lock

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to ...
  • wireproof's avatar
    wireproof
    11 months ago
    desertangel wrote:
    rigatoni wrote:

    Everyone should open up a complaint with the FCC. It will take 5 minutes or less.

    Do you have the link to FCC complaint option?

    https://consumercomplaints.fcc.gov/hc/en-us

RenegadePastor's avatar
RenegadePastor
Roaming Rookie
8 months ago
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For what it’s worth (and I doubt that’s much) I received another response from the T-Mobile Executive Response team this afternoon, telling me that T-Mobile had been notified of my complaint with the State Of California Attorney General, and that as per their policies and procedures, they are required to reach out to me although their position has not changed.

I emailed back to this member of T-Mobile’s executive response team and told them. . . 

My position in addition to yours remains unchanged.
 
I relied on T-Mobile's UnContract Price Lock Guaranteed Rate Plan, which according to T-Mobile's Terms And Conditions dated May 14, 2023 (see attached) reads:
 
Si estás en un Plan Tarifario con garantías de precio fijo, no aumentaremos tu cargo de Servicio mensual recurrente (“Cargo Recurrente”) por el periodo que aplica a tu Plan Tarifario, o, si no aplica ningún periodo específico, mientras que continuamente sigas siendo cliente en regla en un Plan Tarifario que califique. Si cambias de planes, la garantía de precio fijo para tu nuevo Plan Tarifario aplicará (si es que existe alguno). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.
 
Please correct me if I'm wrong, but based on past conversations that I've had with you and others from T-Mobile, it appears as if T-Mobile's position is that it doesn't matter what agreement I entered into with T-Mobile, or what your Terms and Conditions say, the fact is that T-Mobile can make any changes they want at any time they want.
 
Again, I look forward to having you correct my misunderstanding if I'm in error, but I believe this is your position, and the position of T-Mobile which I plan on restating in other complaints which I file.
 
I'll be sending a demand letter tomorrow to:
 
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, New Mexico 87176
 
In that letter I'll be notifying your customer relations department of my intent to pursue this matter in Small Claims court.
 
I'd appreciate it if you could let me know if there is anyone else on your end that I should notify.
 
Thanks in advance for any assistance you can provide,
 
I will let you know what, if any response I receive from T-Mobile regarding this most recent email.
 
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I just got a text saying my price is going up $5/month per phone.  What happened to ...","body@stringLength":"360","rawBody":"

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

","kudosSumWeight":51,"postTime":"2024-05-22T06:32:57.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119804_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":28237},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

"},"Conversation:conversation:119804":{"__typename":"Conversation","id":"conversation:119804","solved":true,"topic":{"__ref":"ForumTopicMessage:message:119804"},"lastPostingActivityTime":"2025-03-17T13:04:54.759-07:00","lastPostTime":"2025-03-17T13:04:54.759-07:00","unreadReplyCount":327,"isSubscribed":false},"ModerationData:moderation_data:119804":{"__typename":"ModerationData","id":"moderation_data:119804","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119804_1":{"__typename":"Revision","id":"revision:119804_1","lastEditTime":"2024-05-22T06:32:57.000-07:00"},"ForumReplyMessage:message:120124":{"__typename":"ForumReplyMessage","id":"message:120124","conversation":{"__ref":"Conversation:conversation:119804"},"author":{"__ref":"User:user:106251"},"revisionNum":1,"uid":120124,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:bill-charges"},"subject":"Re: Price Lock","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:120124"},"parent":{"__ref":"ForumTopicMessage:message:119804"},"body":"

For what it’s worth (and I doubt that’s much) I received another response from the T-Mobile Executive Response team this afternoon, telling me that T-Mobile had been notified of my complaint with the State Of California Attorney General, and that as per their policies and procedures, they are required to reach out to me although their position has not changed.

I emailed back to this member of T-Mobile’s executive response team and told them. . . 

My position in addition to yours remains unchanged.
 
I relied on T-Mobile's UnContract Price Lock Guaranteed Rate Plan, which according to T-Mobile's Terms And Conditions dated May 14, 2023 (see attached) reads:
 
Si estás en un Plan Tarifario con garantías de precio fijo, no aumentaremos tu cargo de Servicio mensual recurrente (“Cargo Recurrente”) por el periodo que aplica a tu Plan Tarifario, o, si no aplica ningún periodo específico, mientras que continuamente sigas siendo cliente en regla en un Plan Tarifario que califique. Si cambias de planes, la garantía de precio fijo para tu nuevo Plan Tarifario aplicará (si es que existe alguno). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.
 
Please correct me if I'm wrong, but based on past conversations that I've had with you and others from T-Mobile, it appears as if T-Mobile's position is that it doesn't matter what agreement I entered into with T-Mobile, or what your Terms and Conditions say, the fact is that T-Mobile can make any changes they want at any time they want.
 
Again, I look forward to having you correct my misunderstanding if I'm in error, but I believe this is your position, and the position of T-Mobile which I plan on restating in other complaints which I file.
 
I'll be sending a demand letter tomorrow to:
 
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, New Mexico 87176
 
In that letter I'll be notifying your customer relations department of my intent to pursue this matter in Small Claims court.
 
I'd appreciate it if you could let me know if there is anyone else on your end that I should notify.
 
Thanks in advance for any assistance you can provide,
 
I will let you know what, if any response I receive from T-Mobile regarding this most recent email.
 
","body@stringLength":"4310","rawBody":"

For what it’s worth (and I doubt that’s much) I received another response from the T-Mobile Executive Response team this afternoon, telling me that T-Mobile had been notified of my complaint with the State Of California Attorney General, and that as per their policies and procedures, they are required to reach out to me although their position has not changed.

I emailed back to this member of T-Mobile’s executive response team and told them. . . 

My position in addition to yours remains unchanged.
 
I relied on T-Mobile's UnContract Price Lock Guaranteed Rate Plan, which according to T-Mobile's Terms And Conditions dated May 14, 2023 (see attached) reads:
 
Si estás en un Plan Tarifario con garantías de precio fijo, no aumentaremos tu cargo de Servicio mensual recurrente (“Cargo Recurrente”) por el periodo que aplica a tu Plan Tarifario, o, si no aplica ningún periodo específico, mientras que continuamente sigas siendo cliente en regla en un Plan Tarifario que califique. Si cambias de planes, la garantía de precio fijo para tu nuevo Plan Tarifario aplicará (si es que existe alguno). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.
 
Please correct me if I'm wrong, but based on past conversations that I've had with you and others from T-Mobile, it appears as if T-Mobile's position is that it doesn't matter what agreement I entered into with T-Mobile, or what your Terms and Conditions say, the fact is that T-Mobile can make any changes they want at any time they want.
 
Again, I look forward to having you correct my misunderstanding if I'm in error, but I believe this is your position, and the position of T-Mobile which I plan on restating in other complaints which I file.
 
I'll be sending a demand letter tomorrow to:
 
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, New Mexico 87176
 
In that letter I'll be notifying your customer relations department of my intent to pursue this matter in Small Claims court.
 
I'd appreciate it if you could let me know if there is anyone else on your end that I should notify.
 
Thanks in advance for any assistance you can provide,
 
I will let you know what, if any response I receive from T-Mobile regarding this most recent email.
 
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desertangel wrote:
\t
rigatoni wrote:
\t\t
\t\t

Everyone should open up a complaint with the FCC. It will take 5 minutes or less.

\t\t
\t\t
\t

Do you have the link to FCC complaint option?

\t

https://consumercomplaints.fcc.gov/hc/en-us

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