Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to ...
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
In my opinion:
T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC.
The ERT's talking point of "I also got affected by the overcharges" is immaterial. Since Paul, a top Boss on the ERT can't do anything about the ripoff and has no authority, why even have an ERT???
This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the "Un-Contract," we were on the Magenta 55 $70 Total Forever Contract!
The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT's Paul said he would send me the "fine print" yesterday. I eventually found it in SPAM! Did ALL T-Mobile Customers get this "fine print"?
The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.
