Forum Discussion
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing.
Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?
Gracias
¡Hola, @drinktigermilk!
Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.
*tips hat*
no worries..doin what i do up in here.
Guys,
This still isn't fixed for me. I'm checking back every few days but it's not JUST related to the Pie update.
We’re seeing it across multiple phones, though it does seem to be related to Samsungs.
The only fix we've found is when we're at home, turn on AIrplane mode, then MANUALLY enable Wifi and blutooth with airplane mode still on. This temporarily "fixes" the issue and it doesn't try to switch back to cellular.
Of course, you need to remember to turn OFF airplane mode when you leave the house, which is also a PITA, but at least you won’t miss calls/texts at home.
TMOBILE: FIX THIS PLEASE. It's been problematic for the last TWO firmware updates.
If you can’t get this working I’ll be switching carriers.
This is crazy, why has no T-Mobile representative replied in this thread? Why is nothing being done about our major issues. I'm getting 25 to 30 notifications from the wifi calling app every day! It's insane!
Galaxy 10+ this started happening 2 days ago. It is happening every 10 or 15 minutes. The phone makes a noise like a text coming in. It is a PITA. I need wifi calling due to weak mobile signals. THIS NEEDS TO BE FIXED!
This is driving me crazy. I am beyond frustrated. I have no signal at my house...even though I should have signal according to the tmobile map, but I've had my service for many years and I use WIFI. Now? I have to go to my phone settings before every call, change it from cellular preferred to wifi preferred, and in the middle of my call, the call drops. I look and it switched to cellular, and I have no coverage. It's unusable. I disconnected 5 times on my last phone call. I work from home, I need this to work. I live in the middle of a city and I can see towers all over the place. I'm not sure why I can't use my phone. I called once to complain and was told that I was in between the towers.
To cause further frustration, while I have no signal, and my calls go to voicemail, my visual voicemail fills up, and I cannot delete my messages over WIFI...but I don't have signal so I cannot get any data coverage so I cannot delete my voicemails, so I cannot get new voicemail. If I cannot find a solution very soon, I am going to have to change carriers, which is too bad since I hate AT&T with the passion of a thousand suns.
I understand this is Androids os and not T Mobile's fault...but this shouldn't be happening. And Samsung has no english speaking support based on the last time I called, got transferred three times and they kept being rude and hanging up on me. What si the fix as of 10/23/20 for an Android S9+ ?
I have the same problem on my s10e. My software information says Android Version 10. I have weak Cell signal at home but the WiFi is strong. So I set my network preference as Wifi. Every few minutes my phone alerts me that it has updated my preferred network settings to cellular. This repeats over and over. I have had the phone for more than a year and it was working fine until recently when I got tired of being pestered to install an update.
I have same issue after i had to get replacement phone. My other s10+ never did this... So annoying..
Tried updating E911 address to location where I was visiting, reset network wifi settings.
Working from home during pandemic and now dealing with this nonsense.
Tmobile fix this!
I've been with tmobile after omnipoint since 2003.
If not fixed switching carriers!
I have been having the same issue on both of my Samsung Galaxy Note10+ for last few months. TMO, since my signal is terrible in my house could you make available the signal booster you once carried?
I too am seeing this on a Galaxy Note 20 Ultra. I actually had to silence the notifications for this because it popped up every few minutes telling me my wifi calling preferences have changed. I still get the notification several times a day but it doesn't make any sounds.
I absolutely need wifi calling. I'm lucky to get 1 bar of 4g LTE inside the house.
