WIFI Calling Preferences Being Forced to Cellular Preferred

SFbay92 wrote:

Hey T-Mobile…

You need to fix this!  It is more than frustrating to have the Wifi Calling setting automatically switch to: "Prefer Cellular" when I have purposely set it to prefer Wifi.   Time and time again,  a contact will complain about my connection and sure enough...my setting has switched back to prefer cellular.  The LTE, around my home, isn't consistent enough to support the prefer cellular option, which is why I select prefer Wifi.  

I echo this frustration.  When this crap happens during the phone conversation, it actually drops the call. 

Hey T-Mobile…

You need to fix this!  It is more than frustrating to have the Wifi Calling setting automatically switch to: "Prefer Cellular" when I have purposely set it to prefer Wifi.   Time and time again,  a contact will complain about my connection and sure enough...my setting has switched back to prefer cellular.  The LTE, around my home, isn't consistent enough to support the prefer cellular option, which is why I select prefer Wifi.  

I am not a techie and I do not understand but I am having the EXACT same problem!!! Started a few days ago. If/When I enable Wi-Fi calling, all my phone does is CONSTANTLY ping back and forth between wi-fi and cellular preferred. I'm home all the time and my wi-fi is fine. I have tried turning off/on my phone, turning off/on wi-fi calling, turning off/on wi-fi connection on the phone and NO LUCK to resolve. (Well, other than leaving wi-fi calling off, but that's not a solution.) I have no idea how to fix it but the constant back & forth makes texting impossible along with other issues. Is there a fix at all that I can understand and do? Why did this start happening when I've had no problems before? Please and thank you! 

I am having the same issue.  Wifi preference is being forced to cell preferred.  I just don't understand why Tmobile is not taking this issue as a widespread issue.

Happening on a Galaxy S10 as well.  WiFi preferred will not stay checked.

I have been frustrated with this issue for some time. I switched to T-Mobile years ago when they were the first to offer Wi-Fi calling. I needed it for a vacation, as the resort we stayed in had no cellular signal.

It worked fine for many years, always staying Wi-Fi preferred, until a software update caused it to start resetting to Cellular, even as I sit with 3 feet of my router. I switched from T-Mobile CellSpot router (ASUS RT-AC68U) to a pair of ASUS RT-AC86U routers with latest AIMesh firmware. No difference.

I update software every time it is offered, but can't get Wi-Fi preferred to stay. With the latest November update, Wi-Fi preferred will stay for several days and then seemingly hourly continue to switch to cellular.

I have done the network reset and clear cache partition, but didn’t change a thing.

The last time I reported this to T-Mobile they replaced my SIM card, but didn’t fix it.

T-Mobile suggest S10 customers turn off 5G, but that isn’t an option for my S9.

I tried the Airplane mode with Wi-Fi on and Wi-Fi preferred, and Wi-Fi did stick, but my Windows 10 Phone Companion app wouldn't connect to the phone. If I am on my computer, I prefer to use the app.

Except for this I am fairly happy with T-Mobile and happy with my S9. I live in Asheville, NC, and mobile service is spotty where I live. I hope the merger of T-Mobile and Sprint will offer better coverage.

As for 5G, if I ever do upgrade to get it, I will wait for the mid-range C-Band to be supported.Sprint already owns a lot of frequencies in the C-Band range that can be used for 5G.

I don’t understand the message.

"wi-fi calling preferences updated to optimize network experience". If I have it set to Wi-Fi preferred  and am not connected to Wi-Fi, the phone will use cellular. If I connect to Wi-Fi, I want to use Wi-Fi. I set my preference and don't want T-Mobile to reset it.

My only option may be to switch to Spectrum Mobile using Verizon network. I will have to buy a new phone, but the frustration with this issue may push me to do it.

Having the same problem. Frustrating that Tmobile is not acknowledging their customer issues. This is a big one for ppl with bad service areas. 

Same thing happens to my s10 5g, switches back to cellular preferred and causes dropped calls in a WiFi area.  Been going on for about a year.  Called tmobile but the kid on the other end was so stupid he couldn't understand what I was talking about.  After about 5 minutes I jist hung up.

The fact that T-Mobile has not resolved this issue is horrible.

But - what is WORSE - is that if any customer WHO calls about this happening on their phone, technical support CLAIMS to know nothing about it. Like the customer calling is the first one to experience this.

They sent me to Samsung, and when I told the technician about the issue at Samsung, she started laughing and said T-Mobile should be able to fix the problem...

Perhaps T-Mobile higher ups dont't know anything about it, which even reflects even more badly on T-Mobile. How could they not know with all these postings??

How can this company that spends zillions of dollars on advertising for new customers not spent some on IT to correct this problem?

Is this wi-fi issue only on the Samsung phones? I have an S9. If not corrected soon, I am moving to another carrier. T-Mobile does not deserve anyone's business with such incredibly obnoxious and stupid technical support and their being unresponsive to a legitimate issue which troubles many of us for the very same reason.  I have read all the messages back and forth -- WHY HAS THIS NOT BEEN FIXED?????

Wow! That's quite the "fix". This is far more than I'd like to take on. This problem shouldn't have to be fixed by adding some questionable app that controls all your permissions and then essentially hacking into the controls and experimenting your way to a solution….that, in the end, might just improve things (or not….or make them worse). I think it would be easier for me to just switch to Verizon! I think it's up to T-Mobile to come up with a fix….a legitimate fix….not a hack! It seems an update they did caused the problem, why not come up with a fix update? It's funny that my wife and I both had this issue starting about 5-6 months ago and now, thinking we could fix it with new phones (and sims)…...NOT….we had the exact same issue with the new phones and sims. Why OUR phones? Isn't everyone having this issue? if not, why not? Who is affected and why? This should be at the top of T-Mobile's diagnostics….and quickly! I can't wait much longer and I'm certainly not hearing anything from them. Hmmmm…..why not? I thought they had excellent service! Well, they used to anyway. I'm not happy!