Forum Discussion

Jim8046's avatar
Jim8046
Newbie Caller
Hace 5 años

WIFI Calling Preferences Being Forced to Cellular Preferred

I am experiencing my WIFI Calling Preferences always being forced to "cellular preferred", as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...
llamadas wifi
dpteam's avatar
dpteam
Network Novice
Hace 6 meses

This problem seems to have started after a recent T-Mobile software update and is affecting your ability to make and receive calls and text messages due to poor mobile data signal in your area. You've already tried several troubleshooting steps, including changing routers and contacting T-Mobile tech support, but the issue persists.

Here are some additional steps you might consider:

  1. Software Update Check: Ensure both of your Samsung Galaxy S20 phones have the latest software updates installed. Sometimes subsequent updates can fix bugs introduced in previous versions.

  2. Configuración de llamadas Wi-Fi: Double-check the Wi-Fi Calling settings on both phones:

    • Visita Configuración > Conexiones > Llamadas wifi.
    • Ensure Wi-Fi Calling is turned on.
    • Set the "Calling preference" to "Wi-Fi preferred".

  3. Carrier Settings Update: Sometimes carrier settings need to be updated separately from the phone's software. This can usually be done via:

    • Configuración > Administración general > Restablecer > Restablecer configuración de redes.

  4. Network Reset: This step can often resolve connectivity issues:

    • Configuración > Administración general > Restablecer > Restablecer configuración de redes.
    • Note that this will reset your Wi-Fi, Bluetooth, and other network settings, so you will need to re-enter Wi-Fi passwords and pair Bluetooth devices again.

  5. Contact T-Mobile Again: Since this issue might be more widespread, consider asking T-Mobile if they are aware of any ongoing issues with Wi-Fi Calling preferences and if there are any patches or fixes planned for an upcoming software update.

  6. Asistencia de Samsung: Reach out to Samsung support to report the issue. They may have additional insights or solutions.

  7. Foros comunitarios: Continue to monitor and participate in forums and discussion boards. Sometimes, other users or unofficial support channels might provide solutions or workarounds that are not yet widely known.

  8. Replacement Phones: Since T-Mobile has offered you two new S20 phones under warranty, go ahead and try them. If the issue persists with the new devices, it further indicates a software or carrier issue rather than a hardware problem.

  9. Alternative Solutions: In the meantime, continue using the workaround of switching to Airplane mode and manually changing the Wi-Fi Calling preference when necessary. Although tedious, it might be the most reliable interim solution until a permanent fix is available.

Given your situation, it's understandable how this issue impacts your daily life. Hopefully, T-Mobile or Samsung will acknowledge and address this problem soon. Keep documenting your interactions with support for reference and potential follow-ups.