Forum Discussion
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing.
Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?
Gracias
¡Hola, @drinktigermilk!
Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.
fireguy_6364 wrote:
across the board from what i can tell minus one or two that are only really affecting the TMO side and i believe a couple vice versa only affecting Sprint...last rumoured fix for one or two of them was creating different issues so their original rumoured fix release date was yeeted until they get it all figured out..
most issues you see spring up will affect a certain type of device..like for example the S10 and its other variants..when you start to see the issues spread across not only the same device type AND newer variants as well as jumps over to the Note series… it isnt something you typically see….well with Apple from time to time..but nothing like this lol
This makes me feel better to hear and I'm sure my wife will be happy to hear this as well at the same time this all happened we just switched from Verizon to T-Mobile and got new phones so she's basically blaming T-Mobile and the phones for the issue.
If I understand you correctly they are working on trying to fix the issue which makes us both happy so thank you very much for your input you have been a big help and excellent conversation
fireguy_6364 wrote:
*tips hat*
no worries..doin what i do up in here.
I thought you said it was from a year ago and already solved? Now you are saying it's on all Samsung phones, lol. So what were you saying in that message on page one?
Our family of 4 is having the same issue since the last update. It is very frustrating that our calls are being dropped in mid conversation. We are 8 hours from immediate family and my parents are ill. This is unacceptable. This issue needs to be fix asap.
Same issue with my T-Mobile galaxy S10 device. So frustrating that no response here from the support team!
Rz59 wrote:
Same issue with my T-Mobile galaxy S10 device. So frustrating that no response here from the support team!
I contacted Samsung and they said it's up to T-Mobile as the WiFi calling app is there's. So good luck, T-Mobile doesn't care.
Does anyone from T-mobile even acknowledge this issue????
BTW, this change away from Wi-Fi happens and I am 10 ft. from the modem, The Wi-Fi works fine 200 ft. away.
I have the same problem with my S9.
Its exasperating
Just to add to this exchange, I have the same problem with the S8 and the S8 Plus.
T-Mobile, go fix this issue asap, please.
Same issue with iPhone 12 and 12 mini. Something to do with 5g phones or Tmobile 5g SIM cards. They need to fix this WiFi calling issue or I have to find a new cell company. It's been going on way to long now . TMOBILE get with it already stop going one step ahead and then 3 steps back
