Anyone else having problem activating galaxy watch 4 as standalone?

N2Wood- Are you using a different phone number for your watch? I am actually  returning the 4 watch today because it will not work separately. I bought it for my 11 year old boy to call us, but Tmobile says it cant work with its own number. Which really makes no sense since they sent me a new number with it?  Well what the hell is "Standalone" then? I clearly told the Tmobile sales rep on the phone I was buying it for my son to use and adding a line for him. She said it works and its in the mail!

I take it you are making/receiving calls on your watch but they are your original cell phone number?

I am very frustrated with t-mobile I spent 2 hrs on the phone to activate my 2 watches and my so called team can't help me #1 they put my pin in wrong then they transfer me to someone else who then transfer me to digit department then 1 hrs later the line goes dead how can I get my watches activated. Standalone with their own #s I have been trying for 2 days 

Led wrote:

I am very frustrated with t-mobile I spent 2 hrs on the phone to activate my 2 watches and my so called team can't help me #1 they put my pin in wrong then they transfer me to someone else who then transfer me to digit department then 1 hrs later the line goes dead how can I get my watches activated. Standalone with their own #s I have been trying for 2 days 

Same here. Almost 2 weeks and watch only functions tethered to phone

I am happy to update that the watch is finally working as a stand alone. Do not call Sprint's customer support. They will keep saying that the watch is not compatible to work as a stand alone device. Call T-Mobile Customer support instead. The tech support agent was able to get my watch working and I did not have to hear that my watch was not compatible. He told me to remove all the plans from my watch, then I synced a new plan with the wear app on my phone and the plan that he helped me sync was the correct one to have the watch work as a stand alone. The plan added to the watch is called T-Mobile-410F. I am not sure if it will be the same for every one, but it's the one that worked for me. At first It was giving me issues, because I was able to make a call, and then when I hung up, the watch would warn that it was overheating, and that I needed to let it cool off by pressing cool off. After doing that it went on airplane mode and you could not disable airplane mode, until the phone cooled off. Since I was messing with it for so long while on the call with the agent, I guess it overheated. I then turned it off, and actually put it on my freezer to make It cool off faster. After that, I turned it on, and placed a call to my daughter's phone and sent texts from the watch to her. I got the replies and after I hung up the phone, the watch did not go on airplane mode anymore. I then left my Phone at home, and went to Kohl's to return some amazon items. I called my wife from the store, and it worked flawlessly. So remember, call T-Mobile customer support, tell them know you have a watch with a sprint unlimited LTE plan and it's own number, and that you can't make stand alone calls. They will transfer it to the tech support and they will get it working. 

So the watch 4 cannot be connected as a standalone on Verizon or AT&T either?

Artay wrote:

So the watch 4 cannot be connected as a standalone on Verizon or AT&T either?

Edit:  Looking more into it.  AT&T, T-Mobile, Verizon, and US Cellular are listed as possible for the Galaxy Watch 4 LTE to run off of LTE independently.  If Samsung's wording is any hint though, it requires its own plan and more than likely, an eSIM.  

No, I never tried DIGITS. I'm not sure it would work for me as I came over from Sprint. I'm on the T-mobile network now but I don't think I can use DIGITS. 

I just got mine and set it up without issues? Watch has its own number but makes phone calls as the linked phone.

Have a look here:  https://www.t-mobile.com/support/devices/android/samsung-galaxy-watch4/getting-started-samsung-galaxy-watch4

I am having a similar issue. I have a Sprint business account, I got a call from someone from Sprint that I need to get updated T-M0bile SIM cards for our devices otherwise we will not be able to use the network soon. Went to a local T-Mobile store/repair center [where I have been going for years with Sprint] asked about updating SIM cards, after waiting 45 minutes for an available associate, they changed SIM cards in our Samsung phones. I mentioned that I am considering upgrading my Galaxy S3 smartwatch and getting a new watch with LTE plan instead of only Bluetooth/WiFi, I chose a Galaxy Smart Watch 4 Active [44 mm without classic bevel] that is on promotion for $99 if I sign up for an unlimited wearale plan for $10 a month and agree to keeping it active for 2 years. So I did, I was almost going to do a trade in on Samsung's website for the Smartwatch 4 Classic LTE 46mm for their Black Friday special of $299, so this seemed like a good deal without the bevel and slightly smaller for $99. The agreeing and signing up, then, pulling my new watch from inventory and waiting for the associate to set it up and pair to my phone took about 90 minutes. Then an hour later I was at home and tried to make a call from phone, got error message that I am not connected to a network, drove back to the store, got on waiting list again, eventually got the guy who was helping me before, he apologized and ended up changing to yet another new SIM card, seemed to work, but I asked him to test watch to make sure the standalone LTE worked without being connected to my cell phone's Bluetooth. It did not work, he tried to do a factory reset of the watch and set it up again, but still did not work on standalone without my cell phone on. Kept trying different fixes, got help from other associates, and eventually a a manger, they could not make the stand alone LTE work, only Bluetooth with my phone on. The store was soon closing, manager suggested they would send a message to someone offsite to recommend higher tier for a fix, said they would call me first thing upon opening the following day. I had no choice but to say "OK. Next morning arrives, I did not hear from them, at 2 PM I called the store, got put on hold, then somehow was cut off, so I decided to drive there again. Got on waiting list again, a different manager said he knows how to fix it, however after an hour he could not fix it, so asked one of the technicians from the back to try. Three factory resets and reactivations, and 3 hours later they said they can not figure out why it wont work and will need to submit a claim to yet a higher level of assistance and it will take 5 business days. "But the good news is you can use your watch/phone while paired together via Bluetooth as long as you are within 30 feet of phone". I explained that I already had a Samsung watch that I can do that with and did not need an extra 410 per month wearable, plan. The whole reason to agreeing to two years of $10 a month fees was because I want stand alone capability to go on walks and bike rides without my phone, but still have network access. They said "well you can still pair with your watch via BlueTooth" We went round and round about that, I eventually realized and accepted the level of customer service I was dealing with at this location and can only hope that after 5 business days they either fix it, or they end the contact. I am very disappointed, I like the watch, I just wish it would do what they promised it would do. I was sold on the idea of standalone LTE and now I want it. My wife has it on her phone, same Sprint business account, recent upgraded SIM card, same Samsung watch/phone pairing, her stand alone works, mine does not.