Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
The corporate office.
A target
ReadyToSwitch wrote:
What I've learned, is that even Verizon customers are having trouble now with the 5G system updates. They are having the same issues.
So, for now, might as well stay with T-Mobile and have better prices and customer service.
If or when Verizon has less issues, then I will consider switching.
All of this is about RF propagation and that's dependent on many things, basically where you are in relation to the transmitter source, obstructions, and how far away from it you are. I was on Verizon for many years, same location and a few months ago something changed on their end. Most of my phone calls were one sided at best and my 4G signal was down to an EDGE signal, I think the lowest until I got an X, no signal. I called Verizon on a borrowed phone and they said all is good, you just need a more expensive plan and a new phone. I didn't want to chance it, and I moved over to T-Mobile, and I will say for the last 2 weeks all is good here. So far phone calls have been 100%, the free Moto 5 G5 works great, and I'm seeing decent 5G speeds on my unlimited plan for less money than my old Verizon 2 GB plan. Radio propagation is a finicky mistress.
i have TMO while the better half and kids have V..i can say any place they dont have signal i usually dont either..so its the area..there are however many places i might not have the greatest of signal while they do...but its also vice versa...i can have killer speeds where they can barely make a call let alone pull anything up online..
heck at my work my speeds are usually double the speeds of ATT/V phones..and im in a warehouse surrounded by signal killing everything.
for giggles i just ran a speed test..
538Mbps down
37.8Mbps up
19ms ping.
this is while surrounded by tons of metal, concrete walls and wiring with 2 businesses blocking line of site to the tower im connecting to..
like any other carrier out there..they will have their good areas and their bad areas.
I’d recommend escalating through T-Mobile through their messaging and get a rep that isn’t just ‘Customer Care’, but someone from executive response (typically requires BBB complaint) - they’ll typically help get you ported, and ‘can’ waive device payments.
I’m unhappy that sprint converts with T-Mobile and all the sprint stores close and T-Mobile can’t access my bills and my bill is constantly changing I’m unable to view all charges it’s exhausting I just want a bill that’s going to be around the same amount every month not 300 one month and 500 the next I always pay my bills on time and only have 2 iPhones
gramps28 wrote:
What's ironic is the in Tmobile's terms and conditions, that no one reads before signing , TMobile doesn't guarantee service.
I Believe you're forgetting that a lot of us did not sign up with T-Mobile! I'm a 22-year Sprint customer! I had amazing service. There's a reason I stayed with Sprint for as long as I did! And yes for us, T-Mobile did make some grandiose promises that they did not keep up with including that. We were supposed to have the same exact coverage. Actually more "expanded". Nope. Honestly even when I'm on a Wi-Fi... SOMEHOW the coverage is still sickening!?!? I even went out of my way to buy a better phone because I did read everything and read about how they prioritize people with certain phones and certain plans before others and that did not even help! So before you speak in such a flippantly facetious way, remember AGAIN, most of us did not choose T-Mobile.
LisaMarie739 wrote:
gramps28 wrote:
What's ironic is the in Tmobile's terms and conditions, that no one reads before signing , TMobile doesn't guarantee service.
I Believe you're forgetting that a lot of us did not sign up with T-Mobile! I'm a 22-year Sprint customer! I had amazing service. There's a reason I stayed with Sprint for as long as I did! And yes for us, T-Mobile did make some grandiose promises that they did not keep up with including that. We were supposed to have the same exact coverage. Actually more "expanded". Nope. Honestly even when I'm on a Wi-Fi... SOMEHOW the coverage is still sickening!?!? I even went out of my way to buy a better phone because I did read everything and read about how they prioritize people with certain phones and certain plans before others and that did not even help! So before you speak in such a flippantly facetious way, remember AGAIN, most of us did not choose T-Mobile.
so have you converted to an actual TMO plan now or are you still tied into TMO with a Sprint plan? if you are still on a Sprint plan technically you are free to move onto another carrier (unless you have something youre still trying to pay off).
fireguy...you missed an important point. T-Mobile was excellent when we first signed up, much better than Verizon, better reception, better clarity. At some point that changed and ever since then we only get one bar on our mobile phones and often get dropped calls, sometimes at the most inopportune moments. If TMO changed towers and their new infrastructure is blocked from my area that would explain why nothing they say or promise improves the reception. Seems they need to find additional towers or find a technological improvement to actually respond to the many complaints about bad reception on this post.
I had Great Service before they took over Sprint, once they merged/bought out the service went to crap. 80% of the time I have no service, can't make calls and the calls are constantly dropping. I looked for other companies but most of them use T-Mobile Towers which means the service is still going to be crapy. Probably better off going to Verizon or AT&T I'm highly considering it.
I would never recommend T-Mobile to anyone.
T-Mobile Sucks is what I tell anyone that asks about this service!!!
Don't believe the map or the lies! After many months a knowledgeable T-Mobile technician stated" you will never get reliable service in your location". T-MOBILE has lied at all times since we signed up! Use the FCC speed test app..If you factually comment on their service, they will just remove and block you from their sites!
