Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
I've filed multiple FTC complaints and the latest answer from T-Mobile is that we provide coverage for his area but that doesn't mean we provide a connection and the FTC was ok with that answer.
We were told we'd have 5G where we live but not only do we not have it I can only make calls on my own wifi. We were told a new tower was coming but hasn't happened yet. Calls always drop when we're driving in our area, if we have service at all. And when I do have service it's on an AT&T tower. I chat with customer service and get platitudes and promises but nothing changes. I'm beyond disappointed with T-Mobile and can't wait for my contract to be done. I will be leaving as soon as I can. If you don't live in a big city I would recommend you stay far away from T-Mobile.
I’m unhappy that sprint converts with T-Mobile and all the sprint stores close and T-Mobile can’t access my bills and my bill is constantly changing I’m unable to view all charges it’s exhausting I just want a bill that’s going to be around the same amount every month not 300 one month and 500 the next I always pay my bills on time and only have 2 iPhones
Yeah very Terrible.
Brh wrote:
iPhone 14 pro max. Magenta. Spent a week in S India in areas where Tmo map shows coverage. Have data in some places. Never when phone says 3G, only when LTE. Last 12 hr next to Cochin airport I have been able to download 100 MB in 10 hr…that's 0.003 MB/sec. Basically useless. I'm switching back to buying local SIMs bc Tmo international roaming is unreliable and mostly barely usable.
Umm, you’re using a roaming carrier in India. While data exists, it is typically ‘at best’ slightly better than 2G speeds on standard Magenta plans
Planes Magenta®.
Las llamadas, incluidas las llamadas por Wi-Fi, cuestan $.25 por minuto (sin cargo para llamadas Wi-Fi a EE. UU., México y Canadá). Up to 5GB high-speed data in select Central European countries; otherwise, standard speeds approximately 256 Kbps.
iPhone 14 pro max. Magenta. Spent a week in S India in areas where Tmo map shows coverage. Have data in some places. Never when phone says 3G, only when LTE. Last 12 hr next to Cochin airport I have been able to download 100 MB in 10 hr…that's 0.003 MB/sec. Basically useless. I'm switching back to buying local SIMs bc Tmo international roaming is unreliable and mostly barely usable.
I’d recommend escalating through T-Mobile through their messaging and get a rep that isn’t just ‘Customer Care’, but someone from executive response (typically requires BBB complaint) - they’ll typically help get you ported, and ‘can’ waive device payments.
I'm a new customer, and after two months I'm done! HORRIBLE coverage. HORRIBLE. I'm ready to pay whatever fees I need to just to go back to my previous carrier. It was cheaper and I NEVER had the issues with coverage that I have with T-Mobile.
Its taken a while here, but at my local area, T-Mobile LTE ‘before’ they updated the site was better than LTE is there now.
Note: Indoors, I’m often on LTE 600 + LTE 66 + LTE 2 ≈ 120Mbps, before it was LTE B66 + B2 + B12, with 160Mbps, and up to 200.
Of course, if I’m outdoors, I’m hitting 5G and 400-700Mbps.
Home Internet ‘when placed ideally’ is typically +400Mbps, and this is much more reliable than when it was 4G LTE only, with much lower latency.
Note: I'm only ~1200' from the site, but its not a clean line of site (short). For the price, I'm paying, I'm fine with it locally. Rural areas … not always so much.
i have TMO while the better half and kids have V..i can say any place they dont have signal i usually dont either..so its the area..there are however many places i might not have the greatest of signal while they do...but its also vice versa...i can have killer speeds where they can barely make a call let alone pull anything up online..
heck at my work my speeds are usually double the speeds of ATT/V phones..and im in a warehouse surrounded by signal killing everything.
for giggles i just ran a speed test..
538Mbps down
37.8Mbps up
19ms ping.
this is while surrounded by tons of metal, concrete walls and wiring with 2 businesses blocking line of site to the tower im connecting to..
like any other carrier out there..they will have their good areas and their bad areas.
